Is there a FAQ for for router problems - and where?

[bumblebeast]

For the last few days, I have been unable to access Internet via my Linksys 54G router. No changes in setup were made by me. Can access internet by connecting any PC directly to the Motorola cable modem.

I seem to remember seeing this issue discussed here while I was troubleshooting the WIN98 issue I posted a few weeks back.

My question, has this scenario been documented with remedies, possibly a FAQ somewhere?

Thanks.

 

[psemianonymous]

Yeah, bcastner pointed me to the best place--

http://www.broadbandreports.com

and their linksys forum. But good luck on getting your specific issue addressed.

 

[bcastner]

Have you tried turning the router off for a few minutes?

Could you, connected to the router, do an ipconfig /all and post the results here?

 

[bumblebeast]

Rebooted it, and cable modem, numerous times. Just powered up router after having it off for 3 days, rebooted modem, connected all, no change, ran ipconfig from PC I installed router from, the results;

connection-specific DNS suffix: <blank>
IP address : 192.168.1.100
Subnet mask : 255.255.255.0
Default gateway : 192.168.1.1

I now see you asked for ipconfig/all - I run that next.

 

[bumblebeast]

Just reconnected router/modem to run ipconfig/all, and I'll be damned, but all WIM XP and WIN2000 notebook work. I see from previous posts that this is not unusual behaviour, and that I may need to put some sort of switch between router and modem. Foolio 12 posted some links, guess it's time to start researching this.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Eugene Carroll>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : <deleted by user>
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 3Com 3C920 Integrated Fast Ethernet
Controller (3C905C-TX Compatible)
Physical Address. . . . . . . . . : 00-B0-D0-43-81-49
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.101
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 63.67.120.13
63.67.120.14
Lease Obtained. . . . . . . . . . : Tuesday, December 30, 2003 10:18:36
AM
Lease Expires . . . . . . . . . . : Wednesday, December 31, 2003 10:18:3
6 AM

 

[psemianonymous]

don't take my advice as good advice...just so you know, nothing I've tried has worked yet. bcastner knows what he's talking about.

 

[bcastner]

For cable modems the process should be:

Turn on cable modem. Let it stabilize.
Turn on router. Let it stabilize.
Turn on computers.

You might consider leaving the cable modem and router on 24/7. They draw little power, and were built with an always on requirement in mind.

As you have noticed, the router does not even have a power switch.