Is the PBX administrator part of IT?

[BIS]

Hallo,

I work as a PBX administrator in the call center sector.
One thing that I have been wondering about is whether to consider myself as being part of IT. At my place of work I am indeed part of this team, we call it the ICT team - but I have seen plenty of instances where the two are totally seperate. This seems to me rather strange, as the systems are getting more and more dependant on each other. What are your opinions?

 

[manarth]

- do you drink more than 10 cups of coffee a day?
- are you universally rude and abusive to your users?
- are you the only person in the office who knows what you do?

If you can answer yes to these three questions, there's no doubt - you're an IT professional.

http://theregister.co.uk/content/30/index.html

<marc> i wonder what will happen if i press this...[ul][li]please give feedback on what works / what doesn't[/li][li]need some help? how to get a better answer: faq581-3339[/li][/ul]

 

[dilettante]

I believe the trend to integrate voice networking services into IT has been going on for a long time. Some organizations just pull all data networking services from switches on down into a group with voice and call it &quot;telecom&quot; as a start.

It is clear that voice services are becoming more and more like data services at least operationally. The hardware and more and more the software are becoming similar, and further moves into VOIP will make this even more so. But I don't think many customer organizations write much custom voice software, most of it is prepackaged and parameterized - but maybe I'm looking at old stuff too.

I hope this doesn't mean our voice networks will become as flakey as data networks can get at times though!

;-)

 

[skotman]

I think it depends on the PBX your working on. Where I used to work we ran Altigen, great idea, and 9 out of 10 times we had no problems with it. Altigen is essentially a server (we used compaq servers when we sold them) with a bunch if really long PCI cards that would only fit if you modded the heck out of the case, and some software to manage it. It was easy to manage as we had remote access to it through the management software but when things went wrong we had to reboot, thus taking down our phones. I think systems like that fall into the IT catagory and not the PBX catagory. BTW, although it did say it support VoIP, we didn't use it for that.

Scott Heath

http://www.scottspad.com

AIM: orange7288