We started using an IP Office 500 v2 with a UC module in July of last year and our experience with the one-x portal has been pretty terrible. We started off with version 9.1.1 and we were unable to get a connection to the presence server so our business partner upgraded us to 9.1.2. We ran into a few other issues with VMPro and the UC module so Avaya shipped us a new module and our business partner installed it and upgraded us to 9.1.3. After that we were able to connect but it was pretty unreliable. People would show as being on the phone when they were not, etc. and the users would need to log out and back in to fix it. I noticed that issue was fixed in a recent tech bulletin so I upgraded us to 9.1.6 over the weekend and now the one-x service randomly restarts about once a day. Is the software really this unstable or is there some other issue in my setup?
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Is the one-x portal usually this unstable?
- Thread starter Jasams
- Start date
mojoputter
Technical User
Do you still have the One-X installed on the UC module or do you have it on a separate server..?
- Thread starter
- #3
amriddle01
Programmer
We have found OXP to be unpredictable enough to avoid selling it put it that way, it's got better but that's like saying a weekly punch in the face is better than daily 
mojoputter
Technical User
Last one of our customers that had it installed on their UC module, we moved it to a separate server, it seems to run much better since the move. Might want to give that a try
intrigrant
Systems Engineer
We do sell it unfortunally but that is because there are no real alternatives.
Unreliable, yes it is.
Some of this week issues reported by customers.
Right now I am dealing with three customers having difficulties with the software:
Two of them are using Trend Micro corporate virus protection and experience hughe response problems, at best it takes 6 seconds before the software responds on a event (phone starts ringing and after 6 seconds the software show the call).
Today I have two computers without the anti virus and responses are OK but sometimes a call stays visible as connected while it is not. Restarting the software clears the problem. In all cases the One-X webinterface is started via the Call Asisstant, I have the impression that the window opened in a browser does not have this problem.
Another customer has a One-X portal on UCM which freezes every other day.
We have a lot more customers but I think they gave u complaining and either don't use the software or accept it as it is.
As you can understand ( appearently AVAYA does not ) these issues are a) frustrating b)time consuming for support c) expensive as we have to support the software three months after install without any fee.
So the advise to stay away from it is not without a reason.
Unreliable, yes it is.
Some of this week issues reported by customers.
Right now I am dealing with three customers having difficulties with the software:
Two of them are using Trend Micro corporate virus protection and experience hughe response problems, at best it takes 6 seconds before the software responds on a event (phone starts ringing and after 6 seconds the software show the call).
Today I have two computers without the anti virus and responses are OK but sometimes a call stays visible as connected while it is not. Restarting the software clears the problem. In all cases the One-X webinterface is started via the Call Asisstant, I have the impression that the window opened in a browser does not have this problem.
Another customer has a One-X portal on UCM which freezes every other day.
We have a lot more customers but I think they gave u complaining and either don't use the software or accept it as it is.
As you can understand ( appearently AVAYA does not ) these issues are a) frustrating b)time consuming for support c) expensive as we have to support the software three months after install without any fee.
So the advise to stay away from it is not without a reason.
If using One-X only ever use it via an app server, any other version is unreliable/awkward to use.
We have installed many app server versions and have not had many issues with them at all, that couldn't be attributed to outside sources.
| ACSS SME |
We have installed many app server versions and have not had many issues with them at all, that couldn't be attributed to outside sources.
| ACSS SME |
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