Is it possible ?

[elly10]

Customer ipo ver 8, vmpro and contactstore.

Scenario

Its a surgery, recording all conversations by voice recording on ddi. I understand that when a call is passed to a VM box the call recording stops.

However Customer wants a copy of the vm left for future problem solving issues that may arise.

The system is stand alone VMpro straight into ipo. Not allowed to put it onto his network.

I have thought about saving the message in the mail box, moving the vm to another mailbox, but then it would be a nightmare to search for a recording. Is there any way recordings into this mailbox could be automatically be copied to the vrl folder for contactstore to process.

 

[montyzummer]

you could try to set up a dummy user ,try internal twinning with the dummy user set to vrl on voice recording, might work , might not ..worth a shot

APSS (SME)
ACSS (SME)

 

[amriddle01]

Not going to happen I don't think, you can't have multiple copies of a message when using VRL