Is it possible to simplify the AAAD login?

[Skaret]

CS1K 7.5 and AACC 6.2 AML with SP6 installed.
All agents using IP 1140 sets.
All agents using AAAD in a Citrix environment.
All agents are assigned to both Voice and MultiMedia skillsets.

When an agent is logging into AACC he/she needs to:
1. Enter the Workstation name manually
2. Enter the MultiMedia password manually

Is it possible to simplify the AAAD login? Why does not AAAD remember the workstation name and why enter a password for MultiMedia when he/she is assigned to a MM skillset?

 

[cctechuser]

in citrix environments, agents can sit anywhere in the contact center. They need to know what phone AAAD should control. Therefore, workstations are mapped to the phone. With Citrix, it's not possible for an application to programatically determine the machine its running on - non citrix does allows this. Therefore, you need to enter the workstation name manually each time in Citrix.