Is it possible to delete transactions from Aloha POS?

[rungo68]

Hello,
I am new to the Aloha environment, but am in charge of manageing the computers at the restaurant I work at. How can we check if any of the daily transactions are being deleted from the system. The system reports voids, but I am concerned about shift managers being able to delete things from the system in such a way that they can't be traced.

Our Aloha support staff just told me that transactions can be voided, but can't be deleted. I don't think they understood the question.

 

[RokStar]

Everything is recorded in Aloha. If an item is rang up, then voided, it will record each of those steps, not simply delete. You may view, at any time, the "Audit" report which will show you who voided what and when.
It can be a very lengthy report, so use the parameters to specify a shorter time period (in 24h format), a small few (or one) employees, and the transaction types you are looking for.
Make sure your managers are using mag cards, and not just their employee number, otherwise they can claim someone else used their #, and for other obvious reasons.

Of course they are always people who try to scam the system, but an alert manager can usually pick up on it by observation. (keep an eye out for excessive transferring of items or checks)

 

[posrescue]

As RokStar stated, the audit report is your daisy. Flag the report to return voids, reopened checks and deleted checkouts. If your managers are getting sassy by deleting checkouts, opening closed cash checks, voiding the items, running a new checkout... you will see it. Everything leaves a footprint that the audit will show you.

 

[rungo68]

Thank you all for your responses...
The information you provided was insightful.
I was wondering if you know why none of the options in the "PAYMENT" category create a report (e.g. Cash, Comps).
I've been able to generate audit reports for Labor, System, Security, and Other categories.
Is there a setting I am missing?

 

[RokStar]

They work.
The tricky part about Audit reports are the settings. Look them over again, closely. Usual mistakes are:
- not selecting any employees
- or not using a 25 hour clock in the time fields.

If you look at it, the report is doing what you told it to do, you simply told it to look at certain perameters that harvested nothing for your report.

So to answer your question, "yes."

BTW, 25h clock means the day starts at EOD, and goes until the next EOD. So if your EOD is 3:00am, then your DOB goes from 03:00 until 27:00, ignoring the system date change at midnight. So that 3h and 27h are the same time, (3AM) 24 hours later.