Is is possible to make a hunt group busy?

[saw164]

I am looking for a way to set a hunt-group as busy, so that it will use the coverage path instead of routing to the hunt-group extensions. The hunt-group has a total of 96 extension that goes to 2 IVR's. I have been looking in the manual's and online, but have not found anything. Any help would be greatly Appreciated.

Thank you

Scott
________________________________________
When Life Gives You Questions, Google has Answers - AJ Carpio

 

[SF0751]

Are your hunt-group stations on DS1 cards? Busy out the 4 DS1 cards that the stations are on. That will busy out all 96 stations, and should direct the calls to the coverage path.

Susan
“Before you criticize someone, you should walk a mile in their shoes.
Then, when you criticize them, you are a mile away ...
and you have their shoes.”

 

[saw164]

Thank you for the reply Susan. In my situation that will not work, since what i want to put in the coverage path would be another hunt-group that points to 48 of the 96 extensions, that way i can to bring down the other 48 extension that are pointed to an IVR for testing.

The layout right now is each IVR has 48 extensions which is accessed via a the main hunt-group, i need to be able to isolate an IVR for testing, but not have call routed to it. I figured if i could create 2 other hunt-groups, one for each IVR, i could then put that hunt-group into a coverage path, and if i need to isolate an IVR, i would put the hunt-group of the working IVR in the coverage path and busyout the main hunt-group.

Right now my only other option is to create a phatom Station, enable SEND-ALL-CALLS, and have our main hunt-groups coverage path in place, then change the coverage path as need. But i didn't want to do add another step in the call routing, if i could do it from the hunt-group level.

Scott
________________________________________
When Life Gives You Questions, Google has Answers - AJ Carpio

 

[SF0751]

Let me see if I understand correctly.... you currently have just one IVR hunt group, and it holds all 96 stations (2 IVR systems). But, you need the ability to turn one or the other hunt group off for testing. Is that correct?

Are you using vectoring and EAS to route the calls to the hunt groups?

Susan
“Before you criticize someone, you should walk a mile in their shoes.
Then, when you criticize them, you are a mile away ...
and you have their shoes.”

 

[saw164]

we currently have everything routed to our Main hunt-group via Vectoring, our main hunt-group has all 96 IVR extensions in it. I have created 2 other hunt-groups,IVR 1's hunt-group which has the 48 extensions that point to IVR 1 and IVR 2's hunt-group which has the 48 extensions that are pointed to IVR 2. I have then placed IVR 1's and IVR 2's individual hunt-group into their own coverage path. My goal is, that if i need to prevent one of the IVR's from taking calls, but still need to be able to dial into it directly for testing purposes, i can busy out the Main hunt-group and point all calls to the working IVR by using the coverage path.

Scott
________________________________________
When Life Gives You Questions, Google has Answers - AJ Carpio

 

[SF0751]

Are the IVR hunt group set as skilled-agents? Do you have skills available?

I have something similar. My 2 IVR groups are all skilled agents, and I have three total IVR skills.

IVR 1 agents = skill A (Primary) and skill B (IVR 1 only)
IVR 2 agents = skill A (Primary) and skill C (IVR 2 only)

and I have two dummy agent ID's set up, with the following skills:

IVR Test Agent 1 = skill D
IVR Test Agent 2 = skill E

My IVR vector is written as follows:

wait 0 seconds hearing silence
goto vector X if staffed-agents in skill D = 1
goto vector Y if staffed-agents in skill E = 1
queue to skill A priority m
....etc.....

Vector X = queue to skill B priority m
Vector Y = queue to skill C priority m

So, if I ever need to dial directly into one IVR or the other, or I need to take it offline for any other purpose, I just log onto my telephone set with the agent ID for IVR Test 1 (to force all calls to IVR 2) or IVR Test 2 (to force all calls to IVR 1). When I'm done testing, etc., I log the agent ID out.

Susan
“Before you criticize someone, you should walk a mile in their shoes.
Then, when you criticize them, you are a mile away ...
and you have their shoes.”