IPView Connection Dropping Frequently

[dchris]

I am running BCM 400 3.6

I have an RCC server setup. On the RCC server, I have the wallboard setup to broadcast to one machine running the ipview softboard. On that machine I have the ipview softboard setup to broadcast the data to all of the other machines on the network.

Everything works fine for minutes at a time. After ipview has been running for a couple of minutes, it stops receiving data. I have to end the ipview process and restart it. After that, all is well - for a few more minutes.

The RCC machine is running Windows XP.

Any and all suggestions appreciated!

 

[dchris]

I should also mention that the Real Time Summary and other RCC reports work just fine. I can leave the real time summary open and it will always be current.

I have tried two methods for broadcasting to the ipview.

Method 1: Installing the ipview on the RCC server itself. I then setup the RCC to broadcast to itself and the ipview echos the data to the other computers. When the connections seemed to be dropping, I switched to method 2.

Method 2: Installed the ipview on another machine and configuring rcc accordingly.

 

[bluemr2]

Instead of echo-ing the wallboard, have you tried setting up all wallboards instead? Each with their own connection?

 

[dchris]

Although we have a small call center, this doesn't seem practical to me.

When my boss has me switch the parameters, I will have to go into each wallboard setup and change them. If I am only sending to one wallboard and then echoing out, I only change the parameters in one place.

I did run a test though. I setup an additional wallboard for a single computer. I still had the same problems.

Thanks for the suggestion, though =x

 

[option11newby]

What version of IPView are you using, also have you loaded the CUmulative Patch 3 for the 3.6 system.

NCSS, NCDS, NCTS

 

[dchris]

I am using IPView version 2.0.0.7

I have not personally applied any patches. I am new to the company and this is the first time I have had any interaction with the BCM and RCC.

How can I find out if the patch has been applied?

Where do I find patches to download?

What kind of downtime (if any) is associated with applying a patch?

Here is what I know:

RCC v 2.1.044
BCM Release 3.6 Build 3.1a

I really appreciate your help! I have been working on this problem for two weeks now =x

 

[guitartech]

We had a similar problem in the past and we reinstalled the proper version of java that it needed on the server, then reinstalled the reporting.

Check on the nortel site to find out which version of java it needs, it's and older version, then turn off automatic updates.

This might fix your problem.

 

[dchris]

Thanks for the suggestion...

I couldn't find anything on the Nortel site regarding RCC and the correct Java version to use.

The RCC server is running Java 1.6.0

Is Java powering the wallboard?

 

[TLDuk]

If your running windows XP sp2 for you RCC server check the event log for Event ID4226 if you are getting these events read more about it here

http://windowsitpro.com/article/art...n-the-system-event-log-on-windows-xp-sp2.html

sorry to be vague but haven't got much time..

 

[dchris]

Thank you for that suggestion! I was excited at first.

However, I have not received any of those errors.

The only common system error I get is a DCOM error. However, the error is not associated with ipView.

Back to the drawing board =x

Any other suggestions??

 

[TLDuk]

You really need to get your system patched up there have been so many fixes in RCC recently..

 

[dchris]

I could not figure out where to get the patches and updates from. I e-mailed my vendor, so hopefully he will get back to me soon.

How can I find the patches/updates myself?

 

[TLDuk]

http://www.nortel.com

but you need a user name and password

 

[acewarlock]

You should be using Java 1.5 or lower.

Do you have access to the BCM?




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[dchris]

Yes, I do have access to the BCM. What do I need to do there?

Do you know the specific issue w/ using a recent version of Java?

Thanks!

 

[guitartech]

When we encountered the problem the help files for RCC stated which version on Windows will work and which version of java was needed as well.

Try to find it on the BCM docs, and next time I'm on site will look to see what it is.