colinrharris
Technical User
Toshiba laptop running Windows 7 Home Premium. There is no networking available and the owner of the laptop is unable to say when this happened or what triggered it.
On investigation I noticed that on the Local Area Networking Properties, when TCP/IPv4 is selected, the properties button is greyed out. I did a search on this and tried to re-enable TCPv4 by running: netsh interface IPV4 install. I also ran System File Checker. I also found references to disabling services such as "Safety Nut Service" and "Datamngr Coordinator", neither of which existed on this computer.
Ping localhost failed with, "...could not find localhost...". Pinging an external address failed with "Unable to contact IP driver. General failure."
Any other suggestions?
Incidentally, IPv6 is not greyed out and the properties are available.
Thanks
On investigation I noticed that on the Local Area Networking Properties, when TCP/IPv4 is selected, the properties button is greyed out. I did a search on this and tried to re-enable TCPv4 by running: netsh interface IPV4 install. I also ran System File Checker. I also found references to disabling services such as "Safety Nut Service" and "Datamngr Coordinator", neither of which existed on this computer.
Ping localhost failed with, "...could not find localhost...". Pinging an external address failed with "Unable to contact IP driver. General failure."
Any other suggestions?
Incidentally, IPv6 is not greyed out and the properties are available.
Thanks