IPT Call Recording

[JBob]

Hi there,

We are looking to integrate our existing Nice Mirra Recording system to our new Avaya S8300/G700 but have discovered that we can't double jumper the IPT handsets as before. Does anyone have any solutions from their experience of Call Recording with IPT handset systems?

Thanks

Jon

 

[JBob]

Just re-read my question original and its not very clear so to clarify:

We are looking to move our Nice Mirra call recorder from our current switch (an Avaya Definity with Digital handsets) to our new switch (an Avaya S8300/G700). At the moment we record line side (by double jumpering onto the appropriate digital phone cabling). I believe that we will no longer be able to do this with the IP handsets.

One solution that has been suggested is that we start to record trunk side or use service obverve/conferencing but for various reasons these are not ideal solutions. Does anyone have any information on whether its still possible to record line side even if its an IPT hardphone.

 

[biglebowski]

Your mirra uses a digital extension card and is not compatible with IPT. The hardphone is ethernet whereas the 6408D+ (for example) is 2wire.

The two basic principles of Windows system administration:
For minor problems, reboot
For major problems, reinstall

 

[JBob]

Hi Biglebowski

Thanks for that. Unfortunately I don't have a solutions diagram. I wondered though if you (or anyone else) can clarify for me - as it appears that IPT handset side recording isn't going to be possible with the Mira do you know if it would be possible to do trunk side recording (30 x ISDN) with the Mira without changing our Miras digital card?

Thanks