IPSI replacement cause Maintenance board to go into busy 1

[avayastrongman79]

I have a customer with s8500 CM2.2, where we replaced the reference IPSI last week, and installed new accompanying license file. Its s single IPSI/PN configuration. PBX is up and working properly, but I show maintenance board 1A as now constantly in a busy state. The new IPSI is TN2312 HW3/FW040. We had site tech reseat the maintenance board during maint. window and still have the minor alarm and board is in busy state when doing a list config. Any ideas? Thanks in advance for any suggestions.

 

[AvayaTier3]

what does display errors show?
what does test maintenance long show?
Maintenance is pretty solid on this hardware and documentation should help to resolve your issue.
Did you try a new tn775D?
Latest FW for IPSI is 47


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting

http://bshtele.com

 

[avayastrongman79]

I copied some of the error log below...

Port Mtce Alt Err Aux First Last Err Err Rt/ Al Ac
Name Name Type Data Occur Occur Cnt Rt Hr St

01A MAINT 1 10/19/22:16 10/21/13:47 255 6 103 a y
01A MAINT 2561 0 10/19/22:16 10/21/13:23 182 4 3 a y

Here's my test maint long r 1 1a results...

TEST RESULTS

Port Maintenance Name Alt. Name Test No. Result Error Code

01A MAINT 106 FAIL
01A MAINT 229 ABORT 2000
01A MAINT 228 ABORT 2000
01A MAINT 303 ABORT 2000
01A MAINT 337 FAIL
01A MAINT 311 PASS
01A MAINT 306 FAIL 1205

Thanks for your input.

 

[4merAvaya]

Below is the link to the CM 2.2 maintenance manual. The section on the TN775 begins on page 1458.

Kevin

http://support.avaya.com/elmodocs2/comm_mgr/r2_2/pdfs/03_300190_3.pdf

 

[inerguard]

downgrade the firmware. I had similar problems with this level of firmware only on HW 3 ipsi boards.

Use Firmware 44 and see how you get on.


[Started on Version 3 software 15 years a go]

 

[avayastrongman79]

Thanks guys. I will consulte the 2.2 maintenance manual, and then if not able to resolve will upgrade to FW44 if needed.