Howdy all, hopefully have a simple issue. I have several Dterms in a department with about a dozen users/phones. Recently one of these users attempted to forward all calls (user hadn't attempted this operation in about 6 months) and the phone screen stated Restricted - it had aparently never done this before. After testing, about half of the dterms come back with restricted, while the other half are able to forward all calls. They all appear to be within the same restriction class, and otherwise the phones are working fine. I tested with both extensions and external numbers (local and long distance) and none work. I didn't program the system, instead I've been learning it a piece at a time as issues crop up, and I am able to get around in MOC without too much difficulty. Looking for a direction to dig in. I've been through the system-wide settings for call forwarding, but where it's a station issue, I didn't think I'd find anything missing/broken, and I didn't.
Thank you in advance for any advice.
Thank you in advance for any advice.