IPOffice Vs. Communication Manager

[LuisCo]

hi,

Anyone had connected an IPOffice analog trunks as digital or analog extensions of a Communication Manager? The CM is the main PBX, it supports the trunks to the PSTN. If I dial from a CM extension the extension number assigned to the IPO, it works, the IPO rings but if I dial a DID programmed to deliver the call to the IPO it never shows in the call status.

thanks in advanced

 

[aarenot]

I am assuming the IPO only has analog trunks, and they are only being serviced by analog extensions off the CM. There are no other trunks on the IPO other than this.

The DID you are calling hits the CM, and is routed to the CM analog extension which feeds to the IPO analog trunk.

Put a test set(analog phone) on the RJ11 which plugs into the IPO trunk port, and make sure it rings when you call the DID.

If it does ring, then check the ICR's on the IPO, and post what is comnfigured for them.

 

[LuisCo]

Yes, only analog trunks. there are no other.

The DID hits the CM and is routed. I have tried the DID routed to as extension and as a VDN.
the ipo answers if the call is made from a CM extension to the IPO extension or VDN but it doesn´t if the call is made from outside.

I plugged an analog phone to the CM extension port and it rings when I call the DID.

On the IPO the analog trunks were set as incoming group 1
The ICR says Any voice, group ID 1 and the destination is a vmpro shortcut.


thanks

 

[aarenot]

When you call from a CM extesion, to the analog CM extension which is plugged into the IPO trunk port, what happens?

 

[LuisCo]

the IPO show the call in the Call status and it goes to the VMPro as we need it.

 

[aarenot]

When you call the DID which is routed to the analog CM extension, the CM extension rings, but the analog port on the IPO which it is connected to does not show it as ringing?

So we know it is ringing, we hear ot ring on the RJ11 plugged into the IPO trunk port, but it does not get answered?

 

[LuisCo]

Yes, if I dial from a CM extension the call is answered by the VoiceMail. If I dial from a DID in the CM it should be routed to the IPO Voice Mail but It doesn´t. I cannot see it in the call status so I don´t know where is it. In the CM the trace shows that it is ringing in the extension.

 

[vid151]

I cant help directly.... But I can say I was having OTHER problems with an IPO500 and an 8300

the 8300 analog extension to the ipo500 analoge trunk... would not clear after the call was droped on the 8300 side.


but I DID get ringing ... it would ring clear from OUTSIDE the 8300 in on DID on t1 then through the analog setup to the ip500....

Good luck

 

[LuisCo]

VID151, what about comparing the analog trunks config? i think both problems relate to that configuration

 

[aarenot]

SO the analog extension is ringing no matter which way you call?

 

[kurthansen]

I have had something like this before also, I thought I had a bad atm4 card. Turns out I had my ICR or my incomming line number setup incorrectly. When I did this call status wouldn't show anything on the IPO either.

I wish I could remember exactly what I forgot but it was something I kept over looking.

 

[aarenot]

SO the analog extension is ringing no matter which way you call? (You know this because you have an analog test set plugged into it, not from traces)

I am not asking if the call reaches VMPRO, or the IPO, just if the analog extension on the CM rings on the RJ11 which plugs into the trunk port on the IPO whether you call from your cell phone to the DID, or from another CM extension to the CM extension which feeds the IPO trunk port.

 

[LuisCo]

yes, Aarenot, it was ringing If I dialed from my cellphone or an extension on the CM.

finally i solved it. just set the Ring Persistency as zero!!

 

[aarenot]

OK, The next thing I was going to suggest was to look at the analog trunk settings, and analog extension settings once I was sure the RJ11 had ringing in both scenarios. Looks like you figured it out though, good job!