IPOffice reporting

[High Mesa]

Is there any build in reports in ipoffice essential that can show number of calls, time on the call, That sort of info? I know I can get that info from "status" but would like it more on demand.

 

[budbyrd]

I TBH I didn't read this page but Station Message Detailed Reporting is all you get for free.

https://www.ipofficeassistance.com/free-ip-office-smdr-server/

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

 

[ipohead]

Or this SMDR receiver

There's also Avaya Call but you do need to put in some effort to set up Splunk

Shame Avaya did not include a basic reporting app as not everyone needs or can afford Xima

 

[High Mesa]

The Avaya Call option looks promising. anyone had any experience with this app?

 

[ipohead]

I've got it running here and works well.

You need to get a free account with Splunk and install their app which is essentially a datalogger then install Avaya call.

Some of the options are set up for France and the USA and in theory it is possible to change these.

 

[Travis Harper]

I have setup Avaya Call with splunk.
Just follow the instructions, it's super simple, and beautiful.

 

[High Mesa]

The Avaya call app looks good. Just contacted them. Do you know the cost?

 

[ipohead]

It is free. You have to pay for Splunk for very high volumes of records which is unlikely.

 

[High Mesa]

looking at the Splunk app it mentions that I need Avaya call analytics license. Do I need that for basic call info, ext, duration, number of calls?

 

[Travis Harper]

As far as I know, you do not need an Avaya call analytics License for IP Office.
You simply install Splunkbase ( the free version ), and then install the Avaya Call Module.

https://splunkbase.splunk.com/app/1889/

Point IP Office SMDR to the IP address of the server running Splunkbase.


Travis