Ipoffice hotel fuction

[Guilherme1000]

is there any way to program some kind of check in and check out for hotels?

for example: when the customer arrives, the receptionist enables a option via software or from her phone, and the room extension gets free to make external calls.
when the customer goes out, the receptionist barriers the extension again and prints a report.

 

[amriddle01]

Soft console can toggle a users outgoing call bar, so yes

 

[amriddle01]

Try Tiger Hotel Pro, they list the below as one of the features:

• Telephone Service Class - Tiger allows two telephone service classes: “Barred” and “Unbarred” which refer to barring or permitting external calls. On check-in, user rights are set to “Unbarred” in Avaya IP Office, however this can be overridden to “Barred”, if a guest wishes, through the Update facility. On check-out the user-rights are set to “Barred

Here is a link to a doc

 

[intrigrant]

You need TAPI pro and Hotel software

http://www.planet-winner.eu/wInnerHotelSoftware/tabid/53/Default.aspx

A simple mind delivers great solutions

 

[Guilherme1000]

How does it works?

- install a TAPI licence
- configure the Ipoffice
- where do I get this software?
- approved for Ipoffice
- is there any software in portuguese (BR) language?

help, I've never used this system before.

 

[amriddle01]

Then you need to get trained up or hire someone who is, you can't just wing it...especially with the integration you're going to be attempting

 

[marcberm]

Sounds like you need call reporting. Avaya's (CCR) isn't always the best fit. Datel CallSWEET! is a pretty popular one I've seen with hotels and the like (that have to manage by-customer call logs for billing purposes, centered around checkin/checkout times).

Marc Berman
Small and Medium Enterprise (SME) Project Manager
Carousel Industries