IPOffice 500v1 4.2 - Outgoing Caller ID Issue with new T1-PRI Provider

[RodneyMcSnow]

I have a customer with an existing IP Office 500 V1 on 4.2 firmware with 2-PRi-T1s from COX which are working fine. When users dial out on existing PRI-T1s (9+Number) and send NSi702777E on Line 0-Route 50 as their caller ID info which display the DID number of the phone user. All is fine.

We added another Dual T1 Card and licenses and set-up 2-New PRI-T1s from Airespring which the users dial (7+number)and send NSi8778881234 as their caller ID info but the other party sees a local 702 number being sent not the 877 number.
I have captured the trace and its shows we are sending out the correct Caller ID but Telco says its our issues.

Any thoughts?



93538463mS CMTARGET: 0.27011.0 6525 Server Phone.0: TimerExpired cause=CMTCDelayedProcessing
93538463mS CMTARGET: 0.27011.0 6525 Server Phone.0: LOOKUP CALL ROUTE: type=100 called_party=718004444444 sub= calling=1731 dir=out complete=1 ses=0
93538463mS CMTARGET: 0.27011.0 6525 Server Phone.0: ADD TARGET (N): number=718004444444 type=100 depth=1 nobar=1 setorig=1 ses=0
93538464mS CMTARGET: 0.27011.0 6525 Server Phone.0: USER SC: 718004444444 3 18004444444 sc=type=Dial3K1 code=[7]N;, num=NS8777313803
93538464mS CMARS: FindActiveARSByGroupID GroupID=54 - Found
93538464mS CMARS: MakeCallTarget - Called Number: 18004444444
93538464mS CMCallEvt: 0.27020.0 -1 BaseEP: NEW CMEndpoint f56bd6bc TOTAL NOW=37 CALL_LIST=17
93538465mS CMTARGET: 0.27011.0 6525 Server Phone.0: INITIAL TARGETING SUCCEEDED
93538465mS CMTARGET: 0.27011.0 6525 Server Phone.0: GetNoAnswerTimer:15
93538465mS CMCallEvt: 0.27011.0 6525 Server Phone.0: StateChange: END=A CMCSDialling->CMCSDialled
93538465mS CMExtnEvt: v=3 State, new=Proceeding old=Dialling,0,0,Server Phone
93538466mS CMExtnTx: v=1731, p1=0
CMProceeding
Line: type=DigitalExtn 2 Call: lid=0 id=27011 in=0
Timed: 03/11/12 11:37
93538466mS CMCallEvt: 0.27012.0 6525 TargetingEP: StateChange: END=B CMCSIdle->CMCSOffering
93538466mS CMCallEvt: 0.27020.0 6525 ARS for New DID: StateChange: END=T CMCSIdle->CMCSOffering
93538467mS CMCallEvt: 0.27012.0 6525 TargetingEP: RequestEnd 0.27020.0 6525 ARS for New DID
93538467mS CMTARGET: 0.27011.0 6525 Server Phone.0: CancelTimer CMTCNoAnswerTimeout
93538467mS CMCallEvt: 0.27020.0 6525 ARS for New DID: StateChange: END=B CMCSOffering->CMCSOverlapRecv
93538468mS CMARS: FORM: New DID - Received Number: 18004444444
93538468mS CMARS: FOUND A SHORT CODE - short_code: 1XXXXXXXXXX; - Tel: 1N - Called_Party: 18004444444 - Line Group Id: 2
93538468mS CMARS: FindActiveARSByGroupID GroupID=2 - Not Found
93538468mS CMLRQ: FindActiveLRQByGroupID GroupID=2 - Not Found
93538469mS CMCallEvt: 0.27021.0 -1 BaseEP: NEW CMEndpoint f5691550 TOTAL NOW=38 CALL_LIST=17
93538473mS CMARS: FOUND LINE - Line Id: 6 - using line group id: 2 - Called Number: 18004444444 - Calling Number: 8777313803
93538473mS CMARS: SEND Setup TO LINE
93538473mS CMCallEvt: 0.27021.0 6525 Q931 Trunk:6 CHAN=23: StateChange: END=child CMCSIdle->CMCSOffering
93538473mS PRN: Setting configured voice gain for ch 23.
93538474mS T1DSP: PRIU DSP 2: channel 55 (timeslot 47), restore gains tx 10, rx 10
93538474mS CMLineTx: v=6
CMSetup
Line: type=Q931Line 6 Call: lid=0 id=27021 in=0
Called[18004444444] Type=National (2) Reason=CMDRdirect Calling[8777313803] Type=National Plan=ISDN Pres=AllowedIndSend (101)
BC: CMTC=3K1Audio CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
BChan: slot=0 chan=23
Locale: enu
93538474mS CMCallEvt: 0.27012.0 -1 TargetingEP: StateChange: END=X CMCSOffering->CMCSDelete
93538474mS CMCallEvt: 0.27012.0 -1 BaseEP: DELETE CMEndpoint f57d2dd4 TOTAL NOW=37 CALL_LIST=17
93538475mS CD: CALL: 0.27011.0 BState=Idle Cut=3 Music=0.0 Aend="Server Phone(1731)" (20.3) Bend="" [Line 6] (0.0) CalledNum=718004444444 () CallingNum=1731 (Server Phone) Internal=1 Time=7912 AState=Dialled
93538476mS ISDNL3Evt: v=6 stacknum=6 State, new=Initiated, old=NullState id=27021
93538509mS ISDNL3Evt: v=6 stacknum=6 State, new=Proceeding, old=Initiated id=27021
93538510mS CMLineRx: v=6
CMProceeding
Line: type=Q931Line 6 Call: lid=0 id=27021 in=0
BChan: slot=0 chan=23
93538511mS CMARS: LINE ep Received: CMProceeding - child->state = CMCSOffering - ARS Call State = CMCSOverlapRecv
93538511mS CMARS: LINE IS NOW THE B END OF THE CALL - CMARSEndpoint::RequestEnd()
93538511mS CMARS: CMARSEndpoint::CallLost(cause=124) - Address: 0.27020.0 6525 ARS for New DID - Call State: CMCSOverlapRecv
93538511mS CMCallEvt: 0.27020.0 -1 ARS for New DID: StateChange: END=X CMCSOverlapRecv->CMCSDelete
93538512mS CMCallEvt: 0.27021.0 6525 Q931 Trunk:6 CHAN=23: StateChange: END=B CMCSOffering->CMCSAccept
93538513mS CMCallEvt: 0.27020.0 -1 BaseEP: DELETE CMEndpoint f56bd6bc TOTAL NOW=36 CALL_LIST=17
93538514mS CD: CALL: 0.27011.0 BState=Ringing Cut=3 Music=0.0 Aend="Server Phone(1731)" (20.3) Bend="Line 6" [Line 6] (3.56) CalledNum=18004444444 () CallingNum=1731 (Server Phone) Internal=0 Time=7952 AState=Dialled
93538515mS CMMap: PCG::MapBChan pcp[183]b1r0 cp_b f58b481c other_cp_b 0 type CGTypeSimple
93538515mS CMMap: PCG::MapBChan pcp[148]b1r0 cp_b f5bded84 other_cp_b f58b481c type CGTypeSimple
93538515mS CMMap: a=20.3 b=3.56 M1

 

[Praefectus27]

What kind of telco switch does the new T1 provider have? GTD5, 5ESS, DMS100, AT&T? Some switches will not allow the original caller ID to be changed due to fraud, this has to be established with the telco. Best department to talk to is going to be the switch/provisioning group.

 

[RodneyMcSnow]

Ended up being an issue with Telco and their T1-PRI to SIP Lines. Telco changed an option in their SIP Soft switch and problem resolved.

Thanks to all whom responded!