IPOCC

[techman63]

IP Office Contact Center - 9.0.3700.1422.2-OVA
This my first installation of the IPOCC using OVA and I went thru the steps in the manual however after I finished with the installation according to the instruction I don’t see any application running in the TT display, I restarted the IPOCC watchdog but still nothing in the TT display .what I’m doing wrong.it seems straight forward but I guess not. Any help or suggestion I would really appreciate.

 

[jamie77]

Does it show any services at all?? There should be about 20 with a green/amber/red light on them.

Are there any services listed/running in Windows Services??

Jamie Green

[bold]A[/bold]vaya [bold]R[/bold]egistered [bold]S[/bold]pecialist [bold]E[/bold]ngineer

 

[techman63]

Nothing at all under TT Dismay .that's why I'm confused.
Under window service there are a lot of services including Watchdog are running and some of them are set for atomically start and other manual and as far as I remember that's normal. I also can't access the WebLM.

 

[telecomtekperson]

Same after a reboot? Start over with that OVA. Did you check the MD5 checksum on it?

 

[shardian]

Have you changed the hostname and statically assigned the ip address of the machine, and then run the hostname update utility?
I seem to remember this needs to be done. I remember there being a text or rtf file on the desktop, if you follow the instructions in there, it should get you going.

 

[techman63]

Yes .I did start the hostname utility and changed the name and used the RTF readme file and I reboot the server and restart the watchdog multiple times. Thats why I'm at loss at this point.

 

[Allenmendoza]

techman63
on the TT display, have you check that it was pointing to the correct IPOCC hostname?
i encountered the same issue before, what i did is, i added the ip address of the IPOCC server to the HOSTS and pointing to the IPOCC server hostname, then on the TTdisplay, i click the other server to check if the hostname is correct.