How do I had change the Outbound Caller ID for IPOCC Agents? When I currently make an outbound call from the Agent UI it comes across as restricted or unknown. Please help...
There is a checkbox called something like "topic call" when you start an outbound call from the UI - check that and then select one of the topics listed below.
In order to set which Caller ID will be sent check the documentation for the topic variable "ExternOAD".
Exactly..
You can also create a shortcode and ARS and if you want to dial outside with a different number tell the agents to use that shortcode (ex: use a digit before the dialing number)
If the agents are supposed to choose differnt CLIs it's better to setup "dialout topics" that they can select when dialing out.
Start the topic names with a character that puts it on top of the list.
Although it they might wanna register a call on a topic which uses another CLI as default in which case shortcodes is the way to go =)
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.