IPOCC Outbound Caller ID

[teryx4]

How do I had change the Outbound Caller ID for IPOCC Agents? When I currently make an outbound call from the Agent UI it comes across as restricted or unknown. Please help...

 

[Alfalis]

There is a checkbox called something like "topic call" when you start an outbound call from the UI - check that and then select one of the topics listed below.
In order to set which Caller ID will be sent check the documentation for the topic variable "ExternOAD".

 

[janni78]

In IPOCC 10.0+ the CLI used when dieling from a Topic can be set in the Topic configuration.

"Trying is the first step to failure..." - Homer

 

[teryx4]

Great Thanks!

 

[vladcbv]

Hmm.. shouldn't also the SIP Ext in IPO should have a number in the SIP tab?

 

[janni78]

It's a good idea =)
Depending on what number you wanna show, I use the IPOCC SIP extensions settings as general CLI if nothing else was selected.

"Trying is the first step to failure..." - Homer

 

[vladcbv]

Exactly..
You can also create a shortcode and ARS and if you want to dial outside with a different number tell the agents to use that shortcode (ex: use a digit before the dialing number)

 

[janni78]

If the agents are supposed to choose differnt CLIs it's better to setup "dialout topics" that they can select when dialing out.
Start the topic names with a character that puts it on top of the list.

Although it they might wanna register a call on a topic which uses another CLI as default in which case shortcodes is the way to go =)

"Trying is the first step to failure..." - Homer