I am having issues with two things:
1) I completed the Configuration Worksheet for my IPOCC config. I ran the Data Import tool at the end of this worksheet and it completed successfully. I then copied the DataImport.exe and .csv files to the IPOCC server. When I ran the file on the IPOCC server it failed and I received a message stating to "roll back the database". Has anyone had the same result?
2) After installing the IPOCC software and before running the dataimport.exe, I backed up the database files per the documentation. I verified the database files were where they were supposed to be. When I tried to restore the database to its original state using the documentation from Avaya I see my backed up files and I can select them, but the restore button is not active. Has anyone tried to backup their IPOCC database and/or tried to restore an IPOCC database?
Thanks in advance!
1) I completed the Configuration Worksheet for my IPOCC config. I ran the Data Import tool at the end of this worksheet and it completed successfully. I then copied the DataImport.exe and .csv files to the IPOCC server. When I ran the file on the IPOCC server it failed and I received a message stating to "roll back the database". Has anyone had the same result?
2) After installing the IPOCC software and before running the dataimport.exe, I backed up the database files per the documentation. I verified the database files were where they were supposed to be. When I tried to restore the database to its original state using the documentation from Avaya I see my backed up files and I can select them, but the restore button is not active. Has anyone tried to backup their IPOCC database and/or tried to restore an IPOCC database?
Thanks in advance!