IPOCC Configuration Wizard. 2

[DaniWG]

Hi ...

In configuration Wizard, after setup the system information and test the connection found is successfully connected to IPO. when finished. the page appears as below:

why failed in Auto Sync Connectivity and TAPI Connectivity. is this because the license not installed.

Thanks

 

[DaniWG]

Also I upgrade the firmaware of the phones to 1.390B but still when change the VOIP security to preferred, the IP Phones is disconnected and discovered from IPO

 

[janni78]

Strange, I have the same setup at home.
H.323 TLS Signaling is still set to Disabled (it should be) under LAN1 -> VoIP ?

Check SysMontor it should give some info on why they can't connect.

"Trying is the first step to failure..." - Homer

 

[DaniWG]

I will see and updates you ...

 

[Alfalis]

Did you configure your Watchdog? The reason I'm asking is because all your services are set to start automatically -> that's never going to work..

 

[janni78]

Good catch =)

Only Postgres, Trace Server and Watchdog should be Automatic, rest should be manual.

"Trying is the first step to failure..." - Homer

 

[DaniWG]

Hello Alfails,

I don't configure watchdog, what's kind of configuration you mean ? I follow Tasked Based Guide on implementation, there is no step to configure watchdog.

Hi Janni78,

you suggest to set other services to be manual.

 

[Alfalis]

Most of the services are supposed to be started by the watchdog, not automatically by the OS.
The reason being that 1. watchdog is making sure all services are running and 2. watchdog is starting the services with parameters.
For this there should be a tool "wdconfig" on the IPOCC server and some default configs you can work with.

If you have specific questions about watchdog feel free to ask.

PS: You could also check for "Customer Interaction Express System Administrator" documentation - it's similar to the IPOCC task based guide but includes additional information for a lot of stuff, including how to configure watchdog.

 

[janni78]

The services should have been set to Manual after the installation, someone has changed them to Automatic.

"Trying is the first step to failure..." - Homer

 

[DaniWG]

look, after reboot the system. and when configuration wizard not opened, check the services found most of it's set to manual and not running. change it to automatic and running it, the postgre sql 9.3 first not working. and after sencond reboot found it started automatically