IPOCC Configuration Wizard. 2

[DaniWG]

Hi ...

In configuration Wizard, after setup the system information and test the connection found is successfully connected to IPO. when finished. the page appears as below:

why failed in Auto Sync Connectivity and TAPI Connectivity. is this because the license not installed.

Thanks

 

[janni78]

Have you enabled TAPI in the security settings?
Otherwise the system password is incorrect.

"Trying is the first step to failure..." - Homer

 

[DaniWG]

Hi janni78 ...

Yes., TAPI is enabled
I leave the system password default, password, and when test the connection it's successfully connected.

Thanks

 

[janni78]

Check the IPO TaskServer log.

"Trying is the first step to failure..." - Homer

 

[DaniWG]

Hello Janni78 ...

I see other problems today

1. Can't access

https://192.168.100.12:28443/Administration

2. TTrace empty
3. install the license and after open the user interface no license generation
4. event viewer show that there is a connection to CHAP but there are an event I can't fix it

 

[janni78]

First of all you only seem to have one CPU core on your IPOCC server, change that to at least 8 or you will have all kind of strange issues.

"Trying is the first step to failure..." - Homer

 

[DaniWG]

why I can't see the SIP Extn 350 in SSA ?

 

[janni78]

It's probably blocked due to incorrect password if you look in SSA under System -> VoIP Security

"Trying is the first step to failure..." - Homer

 

[DaniWG]

Is this because the VOIP Security under system is Disabled.
because when I set it as preferred the IP Phones is all disconnected

 

[janni78]

What firmware do you have on the IP Phones?

"Trying is the first step to failure..." - Homer

 

[DaniWG]

the firmware version is 1.3110

 

[DaniWG]

the ip phone is 1608 and 1616

 

[janni78]

Try upgrading the phones.

Assuming you're on 10.1 they should be 1.390B or 1.350B depending on if they are L-models or not.

"Trying is the first step to failure..." - Homer

 

[DaniWG]

The IPO is Rls10
Janni78, the SIP Extension should appears in SSA if there is a connection with IPOCC. but because I have a problem in IPOCC server it's not appear. right.

 

[janni78]

You have multiple issues with that.

But this point I recommend you to add CPUs to the server and do a reinstall of IPOCC.
It would take more time to troubleshoot the issues than to reinstall the system if it's not in production.

"Trying is the first step to failure..." - Homer

 

[DaniWG]

That's what we'll do

Thanks Janni78

 

[DaniWG]

Hi Janni87 ...

Before Iam going to Format the server. I check the specification of the again, found that I have 4 CPU Core as listed on Avaya Doc .

The VMWare is Hyper-V
Operating System is Windows Server2012 R2

 

[janni78]

I know =)
But I recommend 8, especially since you're running on 2.1GHz instead of the recommended 3.1GHz.

I've had strange issues with installations that where solved by throwing more CPUs on the server so I have 8 as a minimum requirement, more if you're running e-mail.
Also make sure that the network interface has high priority on the IPOCC VM.
Poor disk IO can also cause issues.

"Trying is the first step to failure..." - Homer

 

[DaniWG]

and there is not problem if it Hyper-V VMWare.

 

[janni78]

Hyper-V works, although they don't support it since they haven't tested it and supplied specs.
The important thing is that IPOCC has high priority on the network interface and disk since it's a voice application and is more sensitive to delays than your average application server.

"Trying is the first step to failure..." - Homer