IPOCC Agent unable to recived calls from Topic

[Allenmendoza]

I'm having issue on my IPOCC 9.0.3, the agent is logged in to the IPOCC User Interface and ready to accept calls but when i tried to call the topic i just hearing the music, just look like there is no agent available. the calls doesn't goes to agents. I can't even use the IPOCC User Interface to make calls.

my IPOCC SIP ext is registered to the IPO, and all services are running.

Did anyone encountered this issue? hoping for your inputs. Thank you..

IPOCC ver. 9.00.3
IPO 9.0.3

 

[shardian]

As well as being logged into the agent app, have you signed on to the agent group?
Depending on how the agent privileges are set, an agent may log into the application, but be signed out of all agent groups until they sign into the agent group(s).

 

[Allenmendoza]

shardian
i was to resolve the issue. the database has been corrupted.