IPOCC 9.1 CC voicemail script

[jignz]

I have IPOCC 9.1 with voicemail recording "to retrieve as CC voice mail" and then i have a script associated to various topics to call the agents back and play the voicemail
this is works but on some new call flows and topics it is not working, I have voicemail files sitting in the folder but the system will not call the agents back and announce that there is a new voicemail

I have;
the IVR script to play the voicemails
the topic setup with the script for "Script for playing of voice messages"

are there any other settings required to make this work

 

[janni78]

Depends which version you're on, it should work fine on 9.1.11.
There were some issues earlier mainly that they could get stuck.

But if no voicemails from that Topic works then it's probably something with your TaskFlow.

"Trying is the first step to failure..." - Homer

 

[jignz]

Thank you for your reply.
I figured out the issue, it was a fault with the task flow to pickup the voicemails.
Issue is resolved