IPOCC 10.1 and Voice Quality

[Bop2018]

Hi ...

I have completed Installation IPOCC 10.1 and Configure task flow, when dial the topic number internally I can hear the voice and there is no problems, when set the topic number in ICR and dial the customer number show that there is a voice quality issues on the voice ?

Any Idea Why ?

 

[Bop2018]

Hi ..

Is this because VCM, only I have Combo card.

SysMon:

19:56:28 35178082mS SIP Tx: TCP 192.168.100.20:4140 -> 192.168.100.12:5100
BYE sip:350@192.168.100.12:5100;transport=tcp;transport=tcp;avaya-sc-enabled SIP/2.0
Via: SIP/2.0/TCP 192.168.100.20:5060;rport;branch=z9hG4bK650a3fc23b170bd5ec768f84f5a45e9a
From: <sip:0789801140@dinarak.local>;tag=bf27559e0182db38
To: <sip:7050@dinarak.local;transport=tcp;avaya-sc-enabled>;tag=-2b22f3775a55019b5c856f38_T192.168.100.12
Call-ID: 6c015ef466afb9cddec4fae29c2fac9b
CSeq: 1588546986 BYE
Contact: <sip:0789801140@192.168.100.20:5060;transport=tcp>
Max-Forwards: 70
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,REFER,NOTIFY,SUBSCRIBE,REGISTER,PUBLISH,UPDATE
Supported: timer,100rel
Reason: Q.850;cause=16;text="Normal call clearing"
User-Agent: IP Office 10.1.0.1.0 build 3
Content-Length: 0

19:56:28 35178082mS CMExtnEvt: IPOCC SIP: CMExtnHandler::SetCurrent( id: 2894->0 )
19:56:28 35178083mS CMCallEvt: c0a8641400000b4e 251.2894.0 -1 IPOCC SIP.-1: StateChange: END=X CMCSCompleted->CMCSDelete
19:56:28 35178083mS CMCallEvt: c0a8641400000b4e 251.2894.0 -1 BaseEP: DELETE CMEndpoint f177e348 TOTAL NOW=1 CALL_LIST=0
19:56:28 35178083mS CMCallEvt: END CALL:609 (f177de24)
19:56:28 35178084mS CMCallEvt: c0a8641400000b4c 1.26.1 -1 BaseEP: DELETE CMEndpoint f17b373c TOTAL NOW=0 CALL_LIST=0
19:56:28 35178086mS CMMap: PCG::UnmapBChan pcp[70]b1r0 cp_b f5610d60 other_cp_b f564edec
19:56:28 35178086mS CMMap: a=2.18 b=1.5 M02
19:56:28 35178086mS PRN: rtpRelayFilter close rc: 0 rtpRelayId: 1
19:56:28 35178086mS CMMap: PlatformConnectionAudioSAP:isconnectRtpFilter rtpRelayId: 1 Close success
19:56:28 35178087mS H323Evt: SESS 201 SetOperational local 192.168.100.20:46750 remote 192.168.100.12:49428 to 0
19:56:28 35178087mS CMMap: PCG::UnmapBChan pcp[133]b0r1 cp_b 0 other_cp_b 0
19:56:28 35178087mS H323Evt: SESS 201: RTP(END): 192.168.100.20/46750 192.168.100.12/49428 CODEC=Alaw64K(4) PKTSZ=160 RFC2833=on AGE=20194 SENT=1000 RECV=1013 RTdelay=0 jitter=0 loss=0 remotejitter=0 remoteloss=0
19:56:28 35178088mS CMMap: a=2.18 b=0.0 Mapper::FreeCodec freed CMRTVocoder(f5607ab4) resource busy 1, total 10
19:56:28 35178091mS SIP Rx: TCP 192.168.100.12:5100 -> 192.168.100.20:4140
SIP/2.0 200 OK
From: <sip:0789801140@dinarak.local>;tag=bf27559e0182db38
To: <sip:7050@dinarak.local;transport=tcp;avaya-sc-enabled>;tag=-2b22f3775a55019b5c856f38_T192.168.100.12
Call-ID: 6c015ef466afb9cddec4fae29c2fac9b
CSeq: 1588546986 BYE
Via: SIP/2.0/TCP 192.168.100.20:5060;branch=z9hG4bK650a3fc23b170bd5ec768f84f5a45e9a
User-Agent: Avaya CIE/IPOCC 10.1.1.0
Content-Length: 0

19:56:28 35178134mS RES: Tue 9/1/2018 19:56:28 FreeMem=59528604 Heap=58863872(2) Cache=664732 MemObjs=10222(Max 12371) CMMsg=8(9) ASN=6 Buff=5200 1356 1000 7404 5 Links=54890(55204) BTree=794(1473) CB=6056 CPU=11.80% CPUStats=12.02%/10/13/1846/13982/29
037/00.51%/0/02.91% MCR=0 MCW=0 DEV=0
19:56:28 35178134mS RES2: IP 500 V2 10.1.0.1.0 build 3 Tasks=57 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=11+71 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=1 SSA=0 TCP=41(TLS=7 OFF=0) TAPI=1 Partner=8 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
19:56:28 35178135mS RES4: XML MemObjs=8 PoolMem=5796992(3) FreeMem=5784872(0) HeapUsed=12120
19:56:28 35178135mS RES5: CLog MemObjs=659 FreePoolMem(Objs)=2132(41) TotalMem=36400 StringsTotalMem=103600
19:56:30 35180083mS CMExtnEvt: IPOCC SIP: Recover Timer reason=CMTRWrapUp
19:56:30 35180083mS CMExtnEvt: v=0 State, new=Idle old=PortRecoverDelay,0,0,IPOCC SIP

********** SysMonitor v10.1.0.1.0 build 3 [connected to 192.168.100.20 (Dinark)] **********
19:56:31 35181046mS PRN: Monitor Status IP 500 V2 10.1.0.1.0 build 3
19:56:31 35181046mS PRN: LAW=A PRI=1, BRI=0, ALOG=4, VCOMP=10, MDM=0, WAN=0, MODU=0 LANM=0 CkSRC=1 VMAIL=1(VER=3 TYP=1) 1-X=0 CALLS=0(TOT=609)
19:56:39 35189668mS H323Evt: Recv: RegistrationRequest 192.168.100.124; Extn(124), time since last RRQ-KA 55005, Endpoints registered: 16; Endpoints in registration: 0

********** SysMonitor v10.1.0.1.0 build 3 [connected to 192.168.100.20 (Dinark)] **********
19:56:43 35193202mS PRN: Monitor Status IP 500 V2 10.1.0.1.0 build 3
19:56:43 35193202mS PRN: LAW=A PRI=1, BRI=0, ALOG=4, VCOMP=10, MDM=0, WAN=0, MODU=0 LANM=0 CkSRC=1 VMAIL=1(VER=3 TYP=1) 1-X=0 CALLS=0(TOT=609)



Thanks

 

[Bop2018]

Hello ... any idea why when play announcement from outside hear thus bad quality while when hear it from inside the announcement voice is very clear.

 

[Johnson2018]

I have the same issue ... did you find a solution ?