IPO8 One-X Mobile Android making calls 2

[Skolnick]

Hello all,

I recently installed the one-x server for the IPO8, I wanted to use the one-x mobile client on my android device. I've managed to connect to the server from my cellphone using wifi, but when I try to place a call from the one-x mobile app, using the "Mobile Phone" as my phone number, the app says its dialing but the call never connects. When I call using my office extension as the phone number the call does connect. I'm using SIP trunks as my line to dial out, but my ICR is using analog trunks. My one-x mobile server has a private address, but I think this shouldn't be a problem since the IPO does the actual dialing. Is my reasoning faulty? Has anyone got this to work?

Saw there were a few other people with this issue, but haven't seen an actual fix out there.

 

[Bas1234]

Check the SIP tab in the Manager on both users, are they the same?

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
______________________________________

 

[gknight1]

I am having the same issue with a PRI.

 

[intrigrant]

I have got it working in no time, obviously you must be doing something wrong.
Did you setup mobility on the user?
- user license
- mobility number
- mobility call control
- other mobility features
- one-x portal xms settings URL

As usual there is a lot what can go wrong, monitor and work step by step:
check all settings
use monitor to see waht happens on ipo
use wireshark to see what happens on the one-x server
use a lot of java ( coffee )

If it ain't dutch it ain't much

 

[tlpeter]

So you entered your mobile phone number in the right field in one-x portal?
Did you enter a prefix in that field?
What does monitor show you?


BAZINGA!

I'm not insane, my mother had me tested!

www.lantel.nl

 

[Skolnick]

The SIP trunk I was using for these tests is down apparently, I had used my analog trunks but to the same end, does the one-x mobile support analog trunks for the making calls feature? After I get my SIP trunk working again I'll post an update, thank you all for the replies, but:

Bas1234: what two users would these be? And I can't actually find SIP configuration for individual users, only the SIP trunk and the LAN options.

intrigrant: I've got the following ticked for the user that I'm using to test the One-X Mobile:
-Mobilitiy Features
-Mobile Twinning
-Got my Twinned Mobile Phone Number filled out
-One-X Mobile Client
-Mobile Call Control
-Twin when logged out
-Forwarded calls eligible for twinning

What I'm lost on is when you refer to: "- one-x portal xms settings URL" I configured the xmpp in the one-x portal administrator, but this xms settings URL, never touched it, don't even know where it is or what it does.

tlpeter: in the one-x portal config for my user I filled my mobile phone in the Telephony tab, used the pre-fix which i use to dial out and (1) since its a cellphone.

 

[tlpeter]

But what does monitor show you?


BAZINGA!

I'm not insane, my mother had me tested!

www.lantel.nl

 

[Skolnick]

This is an in-production IPO, so my monitor might get a little messy, what filters are pertinent for this? So I don't spam the thread with a giant monitor log. (Switched to my analog trunks for the monitor logging, since as I said, my SIP trunk is down.)

 

[tlpeter]

Just use a default monitor trace.
I want to see what digit are being send for the call to the mobile phone.


BAZINGA!

I'm not insane, my mother had me tested!

www.lantel.nl

 

[Skolnick]

Heres the Trace:

3921866mS CMCallEvt: 0.1060.0 -1 Melvin Skolnick.-1: NEW CMExtnEndpoint f512b3a0, Name=Melvin Skolnick, Extn=247, Phys Extn=
3921866mS CMCallEvt: CREATE CALL:21 (f513889c)
3921867mS CMCallEvt: 0.1061.0 -1 BaseEP: NEW CMEndpoint f51757a8 TOTAL NOW=4 CALL_LIST=1
3921868mS CMExtnEvt: Melvin Skolnick: CMExtnHandler::SetCurrent( id: 0->1060 )
3921869mS CMCallEvt: 0.1060.0 21 Melvin Skolnick.0: REVCALL INIT display=Melvin Skolnick
3921870mS CMExtnTx: v=247, p1=0
CMSetup
Line: type=NoLine 0 Call: lid=0 id=1060 in=0
Called[247] Type=Internal (101) Reason=CMDRdirect Calling[98094829257] Type=Default Plan=Default
Display [Melvin Skolnick]
3921870mS CMCallEvt: 0.1062.0 -1 BaseEP: NEW CMEndpoint f516fc28 TOTAL NOW=5 CALL_LIST=2
3921870mS CMCallEvt: CREATE CALL:22 (f511f1d0)
3921870mS CMCallEvt: 0.1063.0 -1 BaseEP: NEW CMEndpoint f514e78c TOTAL NOW=6 CALL_LIST=2
3921872mS CMCallEvt: 0.1062.0 22 GHOST:918099861032: StateChange: END=A CMCSIdle->CMCSDialInitiated
3921873mS CMTARGET: 0.1062.0 22 GHOST:918099861032: Setting Hard Timer 4000
3921873mS CMTARGET: 0.1062.0 22 GHOST:918099861032: LOOKUP CALL ROUTE: type=100 called_party=918099861032 sub= calling= dir=out complete=0 ses=0
3921873mS CMTARGET: 0.1062.0 22 GHOST:918099861032: ADD TARGET (N): number=918099861032 type=100 depth=1 nobar=1 setorig=1 ses=0
3921873mS CMTARGET: 0.1062.0 22 GHOST:918099861032: SYS SC: 918099861032 2 18099861032 sc=type=Dial code=9N, num=9N callinfop->sending_complete=0 secondary_dialtone=
3921874mS CMARS: FindActiveARSByGroupID GroupID=50 - Found
3921874mS CMARS: MakeCallTarget - Called Number: 918099861032
3921874mS CMCallEvt: 0.1064.0 -1 BaseEP: NEW CMEndpoint f51633c0 TOTAL NOW=7 CALL_LIST=3
3921875mS CMTARGET: 0.1062.0 22 GHOST:918099861032: CancelTimer CMTCDelayedProcessing
3921875mS CMTARGET: 0.1062.0 22 GHOST:918099861032: INITIAL TARGETING SUCCEEDED
3921875mS CMTARGET: 0.1062.0 22 GHOST:918099861032: GetNoAnswerTimer:15
3921876mS CMCallEvt: 0.1062.0 22 GHOST:918099861032: StateChange: END=A CMCSDialInitiated->CMCSDialling
3921878mS SIP Tx: UDP 10.10.0.215:5060 -> 10.10.0.155:13859
NOTIFY sip:273@10.10.0.215;rinstance=dbdd2b15203ac602;transport=udp SIP/2.0
Via: SIP/2.0/UDP 10.10.0.215:5060;rport;branch=z9hG4bKdead1884d3aa6dc548f66fdb9c5f7330
From: "Melvin Skolnic" <sip:273@10.10.0.215>;tag=690ffacceb9ae17a
To: "Melvin Skolnic" <sip:273@10.10.0.215;rinstance=dbdd2b15203ac602;transport=udp>
Call-ID: 01f4759fa1ece05a99356347ef3829c9@10.10.0.215
CSeq: 1905715844 NOTIFY
Contact: "Melvin Skolnic" <sip:10.10.0.215:5060;transport=udp>
Supported: timer
Max-Forwards: 70
Event: screen-update
Subscription-State: active
Content-Type: application/xml
Content-Length: 84

<?xml version="1.0"?>
<display>
<screen option="restore">
</screen>
</display>
3921878mS CMCallEvt: 0.1063.0 22 TargetingEP: StateChange: END=B CMCSIdle->CMCSOffering
3921879mS CMCallEvt: 0.1064.0 22 ARS for Main: StateChange: END=T CMCSIdle->CMCSOffering
3921880mS CMCallEvt: 0.1063.0 22 TargetingEP: RequestEnd 0.1064.0 22 ARS for Main
3921880mS CMTARGET: 0.1062.0 22 GHOST:918099861032: CancelTimer CMTCNoAnswerTimeout
3921881mS CMCallEvt: 0.1064.0 22 ARS for Main: StateChange: END=B CMCSOffering->CMCSOverlapRecv
3921881mS CMARS: FORM: Main - Received Number: 918099861032
3921881mS CMARS: CMARSTargetingPending
3921881mS CMCallEvt: 0.1063.0 -1 TargetingEP: StateChange: END=X CMCSOffering->CMCSDelete
3921882mS CMCallEvt: 0.1063.0 -1 BaseEP: DELETE CMEndpoint f514e78c TOTAL NOW=6 CALL_LIST=3
3921882mS CMExtnRx: v=247, p1=0
CMAlerting
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
3921894mS SIP Rx: UDP 10.10.0.155:13859 -> 10.10.0.215:5060
SIP/2.0 603 Decline
Via: SIP/2.0/UDP 10.10.0.215:5060;rport=5060;branch=z9hG4bKdead1884d3aa6dc548f66fdb9c5f7330
To: "Melvin Skolnic"<sip:273@10.10.0.215;rinstance=dbdd2b15203ac602;transport=udp>;tag=d962807f
From: "Melvin Skolnic"<sip:273@10.10.0.215>;tag=690ffacceb9ae17a
Call-ID: 01f4759fa1ece05a99356347ef3829c9@10.10.0.215
CSeq: 1905715844 NOTIFY
User-Agent: IP Office Softphone 6.1 3.1.2.17 build 59616
Content-Length: 0

3921973mS CD: CALL: 0.1062.0 BState=Idle Cut=2 Music=0.0 Aend="Melvin Skolnick" (0.0) Bend="" [] (0.0) CalledNum=918099861032 () CallingNum= (Melvin Skolnick) Internal=1 Time=103 AState=Dialling
3924581mS SIP Rx: UDP 10.10.0.155:13859 -> 10.10.0.215:5060


3925874mS CMARS: Case 1 - dial_delay_time: 4000 has expired - Resolve what we might have - Called Number: 918099861032 Addr: f51633c0
3925874mS CMARS: FORM: Main - Received Number: 918099861032
3925874mS CMARS: FOUND A SHORT CODE - short_code: 9N; - Tel: N - Called_Party: 18099861032 - Line Group Id: 2
3925875mS CMARS: FindActiveARSByGroupID GroupID=2 - Not Found
3925875mS CMLRQ: FindActiveLRQByGroupID GroupID=2 - Not Found
3925875mS CMARS: LINE with group ID: 2 HAS NO CHANNEL: 34 - ATTEMPT OTHER TARGETS
3925876mS CMARS: ALL targets on form: Main - are unavailable - MOVE TO NEXT FORM: Alterno
3925876mS CMARS: FORM: Alterno - Received Number: 918099861032
3925876mS CMARS: FOUND A SHORT CODE - short_code: 9N; - Tel: N - Called_Party: 18099861032 - Line Group Id: 1
3925876mS CMARS: FindActiveARSByGroupID GroupID=1 - Not Found
3925876mS CMLRQ: FindActiveLRQByGroupID GroupID=1 - Not Found
3925877mS CMARS: LINE with group ID: 1 HAS NO CHANNEL: 34 - ATTEMPT OTHER TARGETS
3925877mS CMARS: No Alternate ARS Or User Priority lower than ARS Priority - Remain on the Current Form: Alterno
3925878mS CMARS: CMARSTargetingBusy

 

[tlpeter]

This is what i see: SIP/2.0 603 Decline

That is not good so it must be something with the number and the sip trunk that is not good.


BAZINGA!

I'm not insane, my mother had me tested!

www.lantel.nl

 

[Skolnick]

That trace is actually with the analog trunks, since my SIP trunk is down. And judging by your answer I'm guessing One-X mobile only handles SIP and PRI, like most mobile features, am I right?

 

[tlpeter]

It is using line id 0 so i guess your analog trunks are not using line id 0 and your sip trunk is.


BAZINGA!

I'm not insane, my mother had me tested!

www.lantel.nl

 

[Skolnick]

Care to elaborate on that? Becuase my SIP line actually has a line number of 17 and my analog trunks are divided in line groups 1 and 2. I'm using different short codes to access the trunks, 9 for analog, 7 for SIP. I adjusted the prefix on my mobile settings to 9, for the analog.

 

[amriddle01]

It is following what you describe but the trunks are not seen as available, as can be seen from this part of the trace:

3925874mS CMARS: FOUND A SHORT CODE - short_code: 9N; - Tel: N - Called_Party: 18099861032 - Line Group Id: 2
3925875mS CMARS: FindActiveARSByGroupID GroupID=2 - Not Found
3925875mS CMLRQ: FindActiveLRQByGroupID GroupID=2 - Not Found
3925875mS CMARS: LINE with group ID: 2 HAS NO CHANNEL: 34 - ATTEMPT OTHER TARGETS
3925876mS CMARS: ALL targets on form: Main - are unavailable - MOVE TO NEXT FORM: Alterno
3925876mS CMARS: FORM: Alterno - Received Number: 918099861032
3925876mS CMARS: FOUND A SHORT CODE - short_code: 9N; - Tel: N - Called_Party: 18099861032 - Line Group Id: 1
3925876mS CMARS: FindActiveARSByGroupID GroupID=1 - Not Found
3925876mS CMLRQ: FindActiveLRQByGroupID GroupID=1 - Not Found
3925877mS CMARS: LINE with group ID: 1 HAS NO CHANNEL: 34 - ATTEMPT OTHER TARGETS
3925877mS CMARS: No Alternate ARS Or User Priority lower than ARS Priority - Remain on the Current Form: Alterno
3925878mS CMARS: CMARSTargetingBusy

http://www.ipoffice.tel

 

[Skolnick]

Excellent, got my SIP trunk backup, hooked that badboy up, used my SIP dialing shortcode as my mobile phone number from the one-x mobile client, and everything is working as expected, thank you all for the input.