I know very little about Avaya and we may be looking at Installing the IPO 500v2 with preferred software can anyone give give me pro's and cons I'm not looking for huge detail, just trying to make some sense out of what I'm reading from the vendor. I know this site is for technical resources and if you can point me in the right direction to get my questions answered it would be appreciated.
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IPO500v2 Question 1
- Thread starter camaro67
- Start date
intrigrant
Systems Engineer
Well, I dont think there is enough space here to give all pros and cons.
You better make a good communication plan for your organisation and focus on the needs and post that here.
Then we can give a well funded advise and point to the do's and dont's with the Avaya.
To be honest, Avaya can fullfil almost any need but there is a cost to it, for a basic telephone platform the competition can deliver on lower costs but on application integration and features Avaya IPO is the to beat system
A simple mind delivers great solutions
You better make a good communication plan for your organisation and focus on the needs and post that here.
Then we can give a well funded advise and point to the do's and dont's with the Avaya.
To be honest, Avaya can fullfil almost any need but there is a cost to it, for a basic telephone platform the competition can deliver on lower costs but on application integration and features Avaya IPO is the to beat system
A simple mind delivers great solutions
- Thread starter
- #3
Ok here is what i know were looking for, a console with BLF to answer approx. 40 trunks we have to answer this according to company name (we have multiple customers on same floor) and along with that were looking for a system with basic functionality conf,trans,cfwd, intercom caller id ....these are the basics any apps that come with it are extra's for us
intrigrant
Systems Engineer
But you can name any trunk to display on the phone and in the operator software.
And if necessery you can have 40 trunk buttons but to be honest, that is ancient technology...
A simple mind delivers great solutions
And if necessery you can have 40 trunk buttons but to be honest, that is ancient technology...
A simple mind delivers great solutions
You are probably going to want to go with a PRI or two rather than 40 trunks. You are going to save a lot of money that way and the savings are well worth teaching your users how to pick up a call off of park rather than answering a trunk.
What you need to do is talk to an Avaya Business partner. If you just need to know which line/DDI the call came in on, like said above, this would be done by tagging the name the the call. Buttons not needed for this.
Where are you based? I'm sure we can help in that department!! ;-)
Jamie Green
Football is not a matter of life and death-It is far more important!!!!
Where are you based? I'm sure we can help in that department!! ;-)
Jamie Green
Football is not a matter of life and death-It is far more important!!!!
- Thread starter
- #8
DrDrayAvaya
Programmer
Jamie is right, you'll do a lot of research and find that the Avaya is incredibly good value. what you don't want to do is get a system that you may need to do a "forklift upgrade" in 12 to 18 months time cos you need something like "call recording, and library/archive searching ability" which you can bolt onto the avaya with contact store. you won't have that with the Avaya, we have clients of 10yrs now, on their second avaya system, having upgraded the older Avaya unit etc.
40 trunks, def equals ISDN or SIP, I can't think of a system at teh moment that's going to show 40 analogue line appearances on keys? that's a frign big phone with lots of buttons!
is it a serviced office type setup, shared reception type thing?
40 trunks, def equals ISDN or SIP, I can't think of a system at teh moment that's going to show 40 analogue line appearances on keys? that's a frign big phone with lots of buttons!
is it a serviced office type setup, shared reception type thing?
- Thread starter
- #11
Thank you for all the great responses !...DrDray Avavya yes this would be a shared reception for approximately 40 tenants that i have in my building each tenant has there own phone numbers etc.. , right now we have an old Adix that works ok but were looking for something with more bells and whistles but not to many
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- #12
The IPO is the way to go, bar none. You can get a huge savings by going with two PRIs. What you will need to consider is billing. Right now each tenant has their own lines and numbers but you won't have that with a PRI. Yes, you'll have DIDs but you won't have numbers associated with trunks to derive your bills from. I assume you have centralized billing. So you'll need to also consider call accounting software. You've got that option with the IPO from Avaya or third party developers. The savings from the PRIs alone should be factored into the cost as it will pay for the investment over time. You need to look at what you need to do the job then pick the system. Not the other way around.
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