IPO500 not reachable from othere subnet

[ACISD]

Hello friends,
We have IP Office 500 installed for one of our customer & is working fine.
IPO & phones are in subnet A.Now we want to install phones in subnet B. But from subnet B we are able to ping phones as well as deafault gateway of sub-net A but not the IPO ip address.
To check the issue we have assigned the same IP address to LAPTOP &
connect same lan1 cable of IPO to laptop & we were able to reach/ping that same ip address.
So please advice if there is any firewall setting on IPO which is blocking the connectivity for other subnets.
Thanks in advance.

 

[intrigrant]

Do you have a IP Route in the IPO?

If it ain't dutch it ain't much

 

[amriddle01]

Indeed, it's an IP route issue

http://www.ipoffice.tel

 

[ACISD]

We are using static IP for all subnets.
please advice if we can set the IP route in IPO.

Thanks in advance.

 

[madwok]

Set IP route : 0.0.0.0 (IP)/ 0.0.0.0 (Netmask)
GW is IP of Router that is in the same segment with IPO
Destination LAN1

Happy Thanksgivings !