IPO500 licenses issue 2

[biggizod]

Hi guys. I have some phones showing "phone unlicensed " on the screen even at System Status I see I have only 59 used from 69 total , so i have 10 more idle. Only thing I am not sure is on the system were 143 avaya ip endpoint phone users programmed, most of them for future use (right now they are unused but programmed). I am not sure is this may cause of this problem with "phone unlicensed " message on the phone ?

 

[intrigrant]

No, the number of users has no influence on the number of IP Phone licenses.But if you created a IP Phone for each user then yes, you have a problem.
Either delete all not registered IP Phones or enable license reservation for the registered IP Phones then unregistered phones will not use up all the licenses.

 

[derfloh]

Do you have DECT? DECT Extensions always consume an Ip Endpoint License. Even if it is connected or not.

 

[biggizod]

How to enable license reservation for the registered IP Phones ? I could not find this in the documentation ...
Thank you

 

[Okkie26]

On the voip tab of exentsions.

But I suggest you take a course since this is basic knowledge..

 

[biggizod]

I have taken course 2 times and had certified 2 times "IPO500 implementation and bla bla bla " but don't remember something about license reservation. Thank you

 

[derfloh]

You will see it in SSA if there are licenses reserved. You can also reserve Avaya IP endpoint licenses for third party SIP extensions. And - as told before - every configured DECT extension will consume a license.

 

[intrigrant]

In Manager>Extensions>IP Extension>Voip

In system Status you can see all registered IP Phones SystemStatus>System>H.323 Extensions>Avaya IP Phones
In monitor you can see all configured IP Phones and the status : registered or not registered with a lot of details Monitor>Menu Status>H.323 Phone status
You can print the page to a text file to use for reference like MAC addresses, IP Adresses, Phone type, software version of the phone, phone number etc.

Basically only registered Avaya IP Phones (except configured IP DECT phones) do not consume a license until registered(according to avaya docs). But I have had similar problems in various software builds but not in R9.0 or R9.1.
I always carry a temporary solution with me : a first version of a VCM64 card which gives 24 virtual IP Phone licenses, it enables me to register all IP Phones and when done installing I remove the card (IP Office powered down) and after removing the VCM card the virtual lics are gone but the phones keep working. No more unlicensed phones. Weird but true.

 

[biggizod]

I found what is the problem , we have several sites/IPO500 and several dhcp servers in windows server , so phone was booting up and getting ip from dhcp server of the neighbor and got option 242 with neighbor IPO500 ip . that ipo500 was full of course and can't register this phone . Need to correct network with vlans, it's messed up by former tech. , big project . For now I just add additional call server ip in that option 242 and could register phone on the correct IPO500 .
Thank you everyone for help.

 

[derfloh]

So I would highly recommend to disable auto create extension.

 

[biggizod]

no , we don't have auto create extension enabled. Probably after power cycle of the phone or switch phone got that "wrong" option 242

 

[derfloh]

Strange... Then I don't understand how the phone can register with these remote IPOs and so consumes endpoint licenses.