ipo voicemail prefered question

[wooppee]

Hi guys, is there a way to completely disable a mailbox on a user?

if voicemail ENABLE is unchecked, we still can copy a voicemail to this extension or record a message from the visual voice and sending this message to the user manually....

the customer see this as a non-sens and me too a little bit on this one...

any idea? Disconnect from ,leave mail action is not working too because its not a "call" coming to the mailbox...

thx guys

IP office, tu te fesses la tete sur les murs mais ca fonctionne!!!
ACSS SME
ACSS IPOCC
ACSS ASBCE

 

[joe2938]

If you have voicemail pro you can disable the mailbox from the client.

 

[wooppee]

Dude! i am doing IP office since 2003 (Rls 2.0.67) and its the first customer who ever asking me this and I never tried this option...
thx Joe

so it fix 75% of the issue but its already better...

so now even if you try to send a message from the visual voice, it will allow it but wont be copied in the folder and turn on the light.
but, if i transfer the call directly to the voicemail, the caller will it a mailbox saying that you cannot leave a message...

will see what the customer will say on this one

thanks again

IP office, tu te fesses la tete sur les murs mais ca fonctionne!!!
ACSS SME
ACSS IPOCC
ACSS ASBCE

 

[mikedphones]

A thought, not sure it would help. If you didn't disable it in VM PRO, but left it unchecked in Manager, what if you created a leave action in VM PRO for the extension and then used a transfer action to go back to the same extension number, or, perhaps the main greeting or reception? I think if you did a direct VM on this, it would follow the leave action and just transfer again.