IPO Voice Mail Pro automated attendent 1

[bill4comm]

Looking for the way to set up the automated attendant so a caller just has to dial the desired extension, not a prefix digit first. Any help?

 

[CarGoSki]

embedded voicemail

 

[CarGoSki]

that was a question.

 

[amriddle01]

Answer was in the Post title

http://www.ipoffice.tel

 

[bill4comm]

Are you saying the imbedded voice mail has a more flexible automated attendant than Voice Mail Pro?

 

[amriddle01]

No, VM Pro can do it, just using a menu to collect digits and a transfer with $key as transfer destination, if the extn's overlap an option off the attendant you need to get clever with the timeout option in a second menu, something you can't do with embedded

http://www.ipoffice.tel

 

[daveinwearside]

look at section 2.3 here

http://www.ipofficeinfo.com/docs/voicemail_pro_exercises.pdf

ACSS SME
APSS SME

 

[bill4comm]

We tried this and the system still requires the caller to enter a single digit and then the extension number of the party they want to speak with.

 

[tlpeter]

This is easy.

Build a menu and add a 2?? (example with 200 range)
Also add a time out in case they do not enter the right number.


BAZINGA!

I'm not insane, my mother had me tested!

www.lantel.nl

 

[amriddle01]

You did it wrong then Bill

http://www.ipoffice.tel

 

[NYSTECH]

Peter is correct unless it is imbedded.. Then you need to check
Direct dial by number off the AA.

 

[bill4comm]

Guys thanks for your help. It worked!

Former Nortel Guys

 

[CarGoSki]

Yes I figured he must have embedded since the request is 101 for vmpro.