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IPO Trunk Transfer 1

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jmogg13

MIS
Aug 31, 2004
3
US
I was wondering if anyone knows how to transfer an incoming call out on another trunk? i.e calls comes in, i queue it and then send it out to another acd.
 
The implest way to send a call back out is to put the desitination telephone numer as the destination for the incomming call route (just type the no do not use the drop down box)

you can also add a dummy user in to a sequential group & forwared that user to the destination (do not forget to enable forward hunt group calls.)
 
Thanks IPGuru, I ended up doing that and it worked great. I setup an phantom and forced it to forward unconditionally.
 
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