PhoneTec59
Technical User
The IPO is running release 10.o software. Randomly ( several months pass) then the TCM - Norstar module in slot 2 freezes. The system status posts its detecting the associated phone device. However the phones on this module are dead, have no display and do not respond to being called or placing a call. The system has 3 TCM modules in slots 1, 2, and 3.
I have replaced the TCM module and system Cabinet. Problem still occurs over the passing of time. Current resolution of problem is to perform cold restart of IPO controller.
At this time Avaya support has no suggestions. the monitor trace does not show any clues.
Wondering if anybody has experienced this problem? Thoughts and suggestion are appreciated.
Regards,
I have replaced the TCM module and system Cabinet. Problem still occurs over the passing of time. Current resolution of problem is to perform cold restart of IPO controller.
At this time Avaya support has no suggestions. the monitor trace does not show any clues.
Wondering if anybody has experienced this problem? Thoughts and suggestion are appreciated.
Regards,