IPO Phone Manager Pro License Problem

[Foxtrotter]

We have an IPO 412 running 4.1 and have 10 licenses for PM Pro. I have 9 agents setup for Pro in manager. Over a few days time, these users are losing their PRO status and dropping down to LITE users. I have verified that my keyserver is running and it appears fine. I have restarted the keyserver service but they still were not able to login as PRO users. If I restart the IPO 412 the users are again able to login as PRO users. This has been a constant battle over the past week or so. I think because we just added 3 new PRO users where we did just have 6 PRO users before even though we have always had the 10 licenses.

Any ideas as to how I might be able to solve this? BTW, were are running VM Pro 4.1 (40). Would an upgrade to the latest 4.2 release help? I have searched and searched for anything related to this on Avaya's site and have come up empty.

Thanks.

 

[TomMills]

sounds like the licenses aren't being released.

when it next locks up, log into SSA and see if there are any licenses fee.

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.

 

[Foxtrotter]

Ok, this may be silly question but where in SSA are the licenses listed? I don't seem to be able to find it. Running version 4.1(12) of System Status.

 

[Foxtrotter]

I did find that Delta Server shows License Info but unfortunately does not list phone manager pro or mobility licenses although it does list a bunch of other stuff I've never heard of.