IPO P Version - connecting through the modem 3

[sysconsultant]

Has anyone tried this yet? If so, what are the steps? We have one going in at a site without data. Thank you.

 

[TouchToneTommy]

It's a whole lot easier with 6.1, because a selector code from the Auto Attendant can transfer to the RMD. Prior releases require that you contact the customer, have them dial *9000* to enable the RMD, call in on line 1, do your changes, then call them back (at a different number) and have them do the *9000* again.


Here's a job aid that I put together at the office after finally making it work:



Configure the IP Office Partner Version for remote access

• Set your computer’s IP Address to 192.168.42.1
• Connect to the LAN port on the IP Office Partner Version
• Launch Manager and Open a Configuration from the IPO Partner (using “Administrator/password” as the Username and Password
• Click “View” on the tool bar, and uncheck “Hide Admin Tasks” on the drop down menu
• Click on “Change Remote / Administration Password” (hyperlink on System pane)
• Change password to “Administrator” so that opening and saving a configuration is similar to a non-Partner version IP Office, i.e., Username and Password are Administrator/Administrator
• Go to the System Setup link in the left hand pane, and on the System-System Setup pane, make the following changes:
o un-tick “Receive IP Address Via DHCP Server”
o Set the IP Address (LAN 1) to 1.1.1.2 (or higher for the last number)
o Set the Subnet Mask (LAN 1) to 255.255.255.0
o Default Gateway can stay at 0.0.0.0
• Save the configuration, which will require an Immediate Reboot.
• The Username/Password is still Administrator/password until after the reboot
• If you need to reconnect to the LAN port, reset your computer’s IP Address to 1.1.1.3 (or higher, don’t use 1 for the last digit, don’t use the same as the IP Office Partner Version
• Or, you can set your computer’s IP Address to 192.168.43.2 and connect to the WAN port on the IP Office Partner Version


Configure your computer to dial the IP Office Partner Version

• Start > Settings > Network Connections > New Connection Wizard > Next
• “Connect to the Internet” and Next
• “Set up my connection manually” and Next
• “Connect using a dial-up modem” and Next
• In the box asking for the name of your ISP, type a descriptive name, such as “IP Office Partner Version Remote Connection” and Next
• Type the telephone number you will dial to connect to the IP Office Partner Version and Next (you can also change this number when it is time to dial, if you will be supporting multiple sites)
• In the User Name box type RemoteManager (no space)
• In the Password and Confirm Password boxes type Administrator
• Un-tick the box for “Use this account name and password when anyone connect to the Internet from this computer”
• Un-tick the box for “Make this the default Internet connection”
• Next
• Tick the box for “Add a shortcut for this connection to my desktop”
• Finish
• You now have the connection dialogue open. Click on Properties
• Click on the Networking tab
• Be sure TCP/IP is highlighted, then click on Properties
• Click on Advanced
• Un-tick the box for “Use default gateway on remote network”
• Click OK, OK, and OK


Connect to the Remote IP Office Partner Version

• Contact the remote site, and ask them to dial Intercom *9000*, wait for the double beep, then hang up. This will toggle the remote maintenance modem to answer calls on Line 1
• Launch your new connection from the shortcut on your desktop
• Click Dial
• After 4 rings, the IP Office Partner Version will answer with the modem
• Username and Password will be verified
• You will be “logged onto the network”
• Launch Manager and Open a Configuration as normal.
• When you are finished with the remote programming session, disconnect by right clicking on the icon in the taskbar, selecting “Disconnect”
• Contact the remote site (on a number other than the one connected to Line 1), ask them to again dial Intercom *9000*, wait for the double-beep, then hang up. This will toggle the remote maintenance modem to not answer.

 

[sysconsultant]

You are wonderful - thank you so much for sharing these instructions. I couldn't find anything in the documentation.
Did you find it somewhere or just come up with it on your own? Thank you again.

 

[sysconsultant]

I tried to give you multiple stars but it wouldn't let me enter more than one. Is there a trick to it?

 

[TouchToneTommy]

You can only give out one star per person!

I beat my head over it for 2 days, not realizing that you needed to set up your PC as if the IP Office were some type of ISP to connect to. And then I was not able to set my own IP address in the TCP/IP properties of the connection, finally realizing that I always came up as 1.1.1.1, and that the IPO needed to be set to 1.1.1.something else. When I got it to work, wrote it out step by step for future reference.

I found it to be a rock solid connection, none of the problems of the RAC card on an ACS.

 

[sysconsultant]

Thank you, again. I truly appreciate that you shared what you learned.

 

[comdata]

A star for you TTT...your the man!

Alex

 

[sysconsultant]

I can connect to IPO, but Manager doesn't see it through discovery. Any suggestions? Thank you.

 

[TouchToneTommy]

Maybe change the discovery address to the IPO's address? Haven't run into that one.

 

[Westi]

sysconsultant
sometimes you need to put your own IP address into teh dialup properties if you don't have a local DHCP server on site and if the IPO is not set to dialin as the DHCP server mode.
Check with an ipconfig if you get an address assigned in the correct range and if so then put the IPO address in instead of the broadcast. Also if you go into the dialup properties - networking - advanced you can specify if you would like to use the dialup gateway as your new default gateway and if you don't it might not get there depending on the setup of your network and other things using a different IP range than your normal network one.

Joe W.

FHandw., ACSS

insanity is just a state of mind