IPO Divert for an external number

[MajorACOG]

Hi,

Any help asap would be great. So id like to thanks in advance.

So basically im relatively new to IPO and someone who isnt in the office today usually does this but we would like groups to be diverted to certain external numbers.

So if someone rings sales it would ring the external number 1
and if someone rang support it would ring external number 2 etc..

I have the manager application for IPO and its V9.

Thanks

Just a Man behind a Keyboard.

 

[janni78]

So when should it forward, directly or after a while or...

Don't you have a BP that can fix this or are you a BP?

"Trying is the first step to failure..." - Homer

 

[MajorACOG]

Hi so basically we are the BP but im not the guy who usually deals with this, im usually networking but i know my way around. And can it be set to be forwarded for an X amount of time ? So lets say 12-5pm

Thanks

Just a Man behind a Keyboard.

 

[janni78]

Think the easiest way if you're not used to it is to set a time profile on the incoming call route and divert it to an external number, or via a forwarded user.

"Trying is the first step to failure..." - Homer

 

[MajorACOG]

Right ok thanks, could you give me a details on how to do that. Thanks

Just a Man behind a Keyboard.

 

[hairlessupportmonkey]

https://www.youtube.com/watch?v=zCDXr1UT4fY

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