IPO Call Recording and Mobility Options.

[Gus1972]

I have experience installing IP Office. Most are replacing Nortel, Partners, Merlins etc. where the configuration is fairly simple.
I have a small town Police Station with 3 lines 5 phones. The customer wants the ability to forward calls to his cell phone.
I've actually talked to Xima about Chronicall and did some reading / searching on Contact Recorder and Contact Store.
It all sounds like overkill, but this is what the customer wants.
Also, the reseller I use has a nice license bundle that covers a lot of options. I am simply torn on a Call Recording option. I guess I am simply asking what would be the best route to go on such a small system.
Any suggestions would be appreciated

 

[Qzwsa]

Chronicall is an amazing product but will require that you go to voicemail pro to record calls with voicemail channels as you are running analog lines. That's not a cheap upgrade, but does add a lot of flexibility and functionality.

Algo Solutions had a line-based device that you run the analog lines into the Algo box then out to the IPO which will allow you to record calls that way. It connects via USB to a PC that you have to use to review the recordings locally (or via RDP). This should work for you if they still have it, but it will record those calls forwarded to a cell twice (once for each line).

Also (and I expect you know this) there are volume issues when forwarding or transferring calls to an outside number with analog trunks unless you use telco call forwarding on the line itself.

-Qz

 

[Gus1972]

Thanks.
VM Pro is part of lic bundle I'm considering. I have no problem with configuring a Linux server to run it. I don't know if Chronicall is worth the additional cost for just 5 users.
Can Contact Recorder be that bad (have seen a lot of Xima referrals).
The Algo solution sounds intruiging, but I saw nothing on their site. Also, the customer wants to be able to have a log all calls.
I feel like I know where this is going (Chronicall or CR), just throwing it out there to see if anyone has an alternative

 

[amriddle01]

Contact Recorder costs more than Xima, at least as long as whoever sells you Xima isn't having your eyes out it does

 

[joe2938]

do not do any forwards with only 3 lines, every call = 2 trunks being used, one for inbound and the other on the outbound, so for every forwarded call you will use 2 trunks in a forwarded state

 

[Gus1972]

Joe2938, that was my first concern (tying up 2/3 of the trunks). The customer is planning on using remote call fwd for instances when the office is empty. Personally, I think vm to email is going to be more than enough to cover out of office concerns.

 

[joe2938]

A police station with only 3 lines, is this the sheriff Andy Taylor's office, sorry couldn't resist lol

 

[Gus1972]

Lol....pretty close to Mayberry.

There is a good chance I can sell to the Town Hall (Mayor), Courthouse and Fire Dept.
All similar sized systems all on separate budgets and won't combine. If your familiar with small southern towns, this is par for the course.

 

[joe2938]

Yes I am good luck, but no forwards with only 3 lines

 

[IPGuru]

It could be worth adding a GSM gateway dedicated to calls to known mobiles (whoever is on call).

VM pro with escalating alerts would also be a good idea for when the mobile is out of service, switched off not answering etc.

although in a town this size guess most of the locals would know he correct bar to call anyway ;-)


Do things on the cheap & it will cost you dear

 

[Gus1972]

Hadn't considered a GSM Gateway, any suggestions on particular one.

 

[Gus1972]

Update. The customer had his budget approved and his determined to get call recording. Furthermore he prefers to go with Avaya Contact Recorder over Xima.
Got a good deal on the following bundle (which works out well because I see joining the next door Fire Dept onto this IPO in the near future)

IPO R9+ LIC Bundle ESSNTL PREFRD VM PRO Contains
QTY 1 700479710 QTY 1 273951 IPO R9 NTWKD MSGING ADI LIC
QTY 1 273952 IPO R9 ACM CENTRAL VM ADI LIC
QTY 1 275617 IPO R9 ADV ED ADI LIC QTY 1 275619 IPO R9 AV IP ENDPT 5 ADI LIC
QTY 1 275621 IPO R9 AVAYA TTS 1 ADI LIC
QTY 1 275624 IPO R9 CTI ADI LIC
QTY 1 275626 IPO R9 CUSTMR SVC AGT 5 ADI LIC
QTY 1 275631 IPO R9 ESSNTL ED ADI LIC
QTY 1 275642 IPO R9 IP500 VCE NTWK 4 ADI LIC
QTY 1 275643 IPO R9 IPSEC VPN ADI LIC
QTY 1 275646 IPO R9 MOBILE WORKER 5 ADI LIC
QTY 1 275649 IPO R9 OFF WORKER 5 ADI LIC
QTY 1 275653 IPO R9 PREFRD VM PRO ADI LIC
QTY 1 275655 IPO R9 PWR USER 5 ADI LIC
QTY 1 275657 IPO R9 RECEPTIONIST 1 ADI LIC
QTY 1 275660 IPO R9 SIP TRNK 5 ADI LIC
QTY 1 275664 IPO R9 TAPI WAV RFA 4 ADI LIC
QTY 1 275666 IPO R9 TELEWORKER 5 ADI LIC
QTY 1 275668 IPO R9 TTS PRO 1 ADI LIC

Doesn't change the fact that I am a replacing an old Executone with 3 analog lines and 5 phones. Any suggestions on how to give him the most bang for his buck? Mobility is an interest but I am not sure about the cost of switching providers and bringing in SIP (or is it easier to use an FXO/FXS Gateway). I am looking forward to finally installing an IPO that isn't programmed exactly like a Partner ACS. I am wanting to give him something useful and not over-do it. Looking forward to any thoughts out there.

 

[derfloh]

Sounds like someone tries to sell you a demo bundle...