IPO BASIC 8.1(65) losing button programing 2

[dphoneguy24]

New system 8.1.65 Basic Edition - setting up auto dial buttons with Voice Page. A few minutes later they are ring buttons. When checking the programming they are missing the *.

Anyone else seen this?

 

[dphoneguy24]

Yep...verified. what a piece of sh*&! The buttons will stay programmed as page intercom for a few minutes and then revert to ring intercom buttons. I'm not a lover of the BASIC system, but if Avaya is going to build it, it should work. Sick and tired of things not working with Avaya IP Office. It's a sh*tty system.

 

[crumthwacket]

Same thing happened to me this week - roll it back to 8.0(53) and you'll be fine (of course, IPOSS won't be available since it's not 8.1 - what a cluster f**k)

It's not a sh*tty system; it's sh*tty product management.

 

[telecomgear]

It happened to me as well. Thankfully the customer didn't see it working as a voice announce button but as a ring button. It would have been another thing to explain to the customer about why it worked, but now it doesn't. Don't get me wrong, I want the customer to get the best service I can provide, but I was hired by another company to install this system in a timely manner. I originally asked why they install these in Basic mode. I believe the answer was money.

----- "Always be yourself. Unless you can be Batman, always be Batman"-------

 

[amriddle01]

It's a false economy, as you have found


Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)

 

[jamie77]

I'd love to answer this and test, but I flat refuse to entertain basic mode.

May as well fit a KX-T 616 and a response 75

Jamie Green

[bold]A[/bold]vaya [bold]R[/bold]egistered [bold]S[/bold]pecialist [bold]E[/bold]ngineer

 

[tlpeter]

What about the 608?
Or a double 1232
Good old days.


BAZINGA!

I'm not insane, my mother had me tested!

 

[telecomgear]

I remember hearing the switches inside the carrier clicking as the phones were ringing. Good times.

----- "Always be yourself. Unless you can be Batman, always be Batman"-------

 

[dphoneguy24]

I agree - I hate BASIC...If I were to kill the salesmen every time they sold a BASIC solution, I would be a serial killer. This screw up is fixed in last weeks Q1 release - 8.1.67. I have verified. I am sure something else is broken now though - that is the trade-off.

 

[crumthwacket]

And yet - a prospective customer (not an existing customer) today asked me regarding an IP500 proposal I submitted - "this doesn't have those Park buttons, does it? The doctors have that in our other office and hate it"

Some customers simply don't want things forced on them and I agree. A small professional office with older receptionists and staff can break doctors' balls about how a system works, and no amount of training or logic will change their minds. That unhappiness will eventually land back in my lap and I don't want it. Why should there be any question about what a customer wants? It's not about us - it's about the customers and what they want.

More important, however - why do our fearless leaders at Avaya continue to break things and release them without testing?

I like the system and I rely on this forum (and you ball-busters) for support rather than Avaya support. My customers prefer to work with me and the rest of our group rather than Avaya.

As I wrote earlier, IP Office product management by Avaya isn't as good as it needs to be.

Peace out

 

[RafaelGrande]

My last Basic Edition i rolled back to R7 and used in standard mode. Basic sux.