IPO Auto Attendant crappy sound

[Samanody007]

Hey everyone
I'm facing an issue with one of my clients who have IPO v11 fp4 with embedded voicemail. the auto Attendant messages are being played in a crappy sound. even the system prompts. if you restarted the system it will work fine for a while and then after maybe an hour it return being crappy again. The sd card seems ok and have enough space.

Has anyone faced something like this before.

 

[holdmusic34]

save the config. capture the licenses.
recreate the sd card.

remembering Intrigrant 2019

 

[Samanody007]

i did that couple of time. i'm now in process to change the sd card completely and have the licenses re-hosted to the new sd card.
but the i heard from someone that it could be the VCM modules. i just want to check if someone faced this issue before and confirm if swapping the sd card will solve it or it could really be the vcm modules

 

[Telecomboy]

If you are calling the AA from your an outside phone and it sounds horrible it has nothing to do with a VCM card. If you are only having issues with internal IP phones then I guess it could be a VCM issue, but I doubt it. I would say replacing the sd card is going to fix the issue.

 

[Nutritional_Info]

Could be corruption on the recordings. Associate tech ran into this about two weeks ago. Re-recording fixed the issue, where a power cycle solved it intermittently.

 

[ogTOKYO]

FYI, avaya is recommending anyone on 11 04 upgrade to sp1

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