IPO 9.1 terrible MOH sound on cell phones

[pmcook]

Using a Intellitouch digital MOH. The sound quality on a analog phone is very good but on any cell phone it is horrible. I mean really bad. I know cell phone sound is never all that good but what is the reason?

Any suggestions on a playback device that may sound better on a cell phone?

 

[hibroth]

I think is "oversampling". Use an analog source to connect the external MOH on the IPO, or use the standard holdmusic file format

 

[pmcook]

Can you suggest a analog source?

 

[Kbmonster]

we got a 5$ MP3 Player and loaded it with random classical music.
You can do the same thing with a basic radio that accepts AC power source.

Once you set it up call from your cellphone and Adjust the volume from LOW to High to the right level.

 

[chiden]

We came across this. The only real solution is to have voices in whatever music source you have, whether singing or talking. The cell phone companies see music as background noise and will use noise cancellation (and probably to save on bandwidth with compression) to not send it to cell phone. It's actually very smart technology but can make music on hold basically unusable unless there are voices within the source. If you listen to call while on hold, once there are voices, you'll notice a considerable improvement. Same if you call land line which typically don't use cancellation.

 

[Telecomboy]

I doubt it is the device itself. I always recommend having music that is designed for MOH as it sounds the best. I would also recommend having talking (using an ad on hold service) as that sounds the best, but if they don't want to purchase that option you can get free 30-60 second samples that I have given clients as well that are just generic "thanks for holding, someone will be with you shortly" with MOH music in the background.

 

[AACon]

We ran into this issue. Had a professional company do a recording, had music on hold from them, connected to a Messager USB to the audio jack. Sounded GREAT in the office. Sounded GREAT on a sip trunk, sounded bad, and would cut out over cell phones. Never did find a way to resolve it appropriately.

-Austin
I used to be an ACE. Now I'm just an Arse.