IPO 8.1(81) Embedded "Is it possible to remove the CAN prompts after personal greetings?

[JustAGlitch]

we have a very large nationwide customer who has IPO with Embedded Voicemail. We are being asked if the following can be done and I cannot figure out if there is a work around or not.

What happens is a caller leaves a voice mail, they stay on the phone and are presented a recording that states “Press 1 to be transferred to another user, Press 2 to go to receptionist, Press 3 if you want a unicorn to pick you up for work tomorrow…”

Those obviously are not the real options but I am just using the customers email verbage. So is there a way to say DO NOT play can prompts after a person greeting is listened to?

If It's Not Broken...Don't Fix It!

Stephen Webb
Norstar, BCM and IP Office Engineer

 

[smokinjoe2938]

sounds like maybe a time out action is defined, disable the time if so

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[gknight1]

watch monitor and figure out what file that is when it plays, try deleting that file from the memory card.

make sure you keep a copy of the files before deleting, that way if it messes something up you can easily put it back.

 

[JustAGlitch]

Thanks guys I will look at those items and update when if that gets me what I see

If It's Not Broken...Don't Fix It!

Stephen Webb
Norstar, BCM and IP Office Engineer