IPO 500 Upgrade 2

[mcswensen]

Hello all,
I turn once again to this forum for help as i have always found it to be spot on.

I have an IPO 500 system. i recently purchased an ip400 DS16 shelf. i have it connected to my system but can't get the light on the front to go green nor can i get the system to recognize it. i have done a number of restarts. etc. when i first deployed this new shelf i powered it on and let it sit powered on unconnected to the system for hours and no green light. i then shut down my system. connected it to the expansion port 1 on the back of my IP500 and restarted the system. still no luck. i am running software 4.2.11 i have been told i need to upgrade the software. (i do currently have a upgrade to Pro license on my 4.2.11 system.)

can anyone explain the migration path as i understand that there are also concerns about my embedded voicemail while performing this 5.0.15 upgrade.

thanks and let me know if i need to post more info.

regards
mark

 

[mcswensen]

cool i'll run over to the local nerd herd and grab one. I suppose i'll have to wait until after business hours to reboot this sucker.

Will advise

 

[mcswensen]

OK Status update.
went and grabbed the shortest CAT6A Augmented cable i could find. 3' and rebooted the system and

VIOLA!! Solid Green Light on the DS30

Thanks again to everyone for another successful tek-tips fix.

Regards

Mark