IPO 500-Do not want to dial 9 on outgoing calls

[hall5942]

I have a small doctors office with 3 pots lines. I am used to Nortel and setting up "Prime line to pool A". Is there a way with IPO ver 6 to do that so the customer doesn't have to dial 9? I would think that it would do it but I am unable to find out how.

Thanks.

 

[DavidCT]

Yes.

I've done this by making your FIRST set of appearance buttons "Line Appearances" instead of just an "Appearance". So put all your line appearances first (3 since you say you have 3 lines), and then put a standard appearance or two.

Then just lift the handset or press speaker, and dial the number you are trying to reach.

 

[bigg3rdude24]

there is default short code "?" in IPO. you just have to configure your outgoing line IDs of our trunks since you have only 3.

 

[hall5942]

Thanks DavidCT. that worked