Here's the deal I have a customer with a 406V2 that I upgraded from 3.2 to 4.1. They have mainly 4412 phones which all came back up after the upgrade (no firmware). They do however have 2 5420 phones that did not, they actually caused the system to keep rebooting. As soon as I unplugged them the system was fine quit rebooting. I did discover that they were firmware 4. I tried to do a force firmware upgrade onsite but it would not work, so I brought the phones to my office where I have a test 406V2 and did the firmware upgrade here to release 5. I then loaded my customer's config file on my test IPO and made sure the phones worked, no problems. So I took the phones back to my customers site but when I plug them in they just say "please wait" and never connect to the system. Any ideas or thoughts???
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IPO 406V2 with 4.1 problems with 5420 phones
- Thread starter rivassm
- Start date
Do you see the TFTP requests in Manager (or whatever TFTP application you are using?)
Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office
"If it worked the way it should you wouldn't need me
Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office
"If it worked the way it should you wouldn't need me
- Thread starter
- #3
kflounders
Programmer
When were the 5420s purchased. There was a series of bad 5420s that had that issue 2-3 months ago.
That where 5410 !!!
5420 never had a problem
Do you have a ds16 or ds 30 ?
Did you upgrade that to 3.2.999 first ?
If not do that and then upgrade to 4.1
ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
5420 never had a problem
Do you have a ds16 or ds 30 ?
Did you upgrade that to 3.2.999 first ?
If not do that and then upgrade to 4.1
ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
- Thread starter
- #6
The 5420's were purchased about 6 months ago. One of the phones was plugged into the 406V2 the other was plugged into a 16 port DS module. Before the upgrade I was at 3.2.55, according to the upgrade instructions I should have been able to upgrade directly to 4.1. I first upgraded voice mail pro then did the upgrade on the IPO everything seemed to transfer fine and I got the upgrade successful message. The system then did the reboot and came back up for about a min then rebooted itself again and would continue to do so, until I narrowed it down and finally left the 5420s unplugged. I was onsite today and re-sent the config to the IPO unit and the phones are working now and the system is stable. I still don't know why the phones never upgraded the firmware automatically or why firmware 4.0 would cause the system to act that way.
If you did read the document right then you will see that a digital expansion module needs to upgraded forst to 3.2.999
Probably it has nothing to do with your problem, because you fiex it, but it needs to be done
ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
Probably it has nothing to do with your problem, because you fiex it, but it needs to be done
ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
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