IPO 406V2 with 4.1 problems with 5420 phones

[rivassm]

Here's the deal I have a customer with a 406V2 that I upgraded from 3.2 to 4.1. They have mainly 4412 phones which all came back up after the upgrade (no firmware). They do however have 2 5420 phones that did not, they actually caused the system to keep rebooting. As soon as I unplugged them the system was fine quit rebooting. I did discover that they were firmware 4. I tried to do a force firmware upgrade onsite but it would not work, so I brought the phones to my office where I have a test 406V2 and did the firmware upgrade here to release 5. I then loaded my customer's config file on my test IPO and made sure the phones worked, no problems. So I took the phones back to my customers site but when I plug them in they just say "please wait" and never connect to the system. Any ideas or thoughts???

 

[kholladay]

Do you see the TFTP requests in Manager (or whatever TFTP application you are using?)

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"If it worked the way it should you wouldn't need me

 

[rivassm]

No, I never did see the TFTP request. I don't know if the firewall was blocking it or what.

 

[kflounders]

When were the 5420s purchased. There was a series of bad 5420s that had that issue 2-3 months ago.

 

[tlpeter]

That where 5410 !!!
5420 never had a problem

Do you have a ds16 or ds 30 ?
Did you upgrade that to 3.2.999 first ?
If not do that and then upgrade to 4.1


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[rivassm]

The 5420's were purchased about 6 months ago. One of the phones was plugged into the 406V2 the other was plugged into a 16 port DS module. Before the upgrade I was at 3.2.55, according to the upgrade instructions I should have been able to upgrade directly to 4.1. I first upgraded voice mail pro then did the upgrade on the IPO everything seemed to transfer fine and I got the upgrade successful message. The system then did the reboot and came back up for about a min then rebooted itself again and would continue to do so, until I narrowed it down and finally left the 5420s unplugged. I was onsite today and re-sent the config to the IPO unit and the phones are working now and the system is stable. I still don't know why the phones never upgraded the firmware automatically or why firmware 4.0 would cause the system to act that way.

 

[tlpeter]

If you did read the document right then you will see that a digital expansion module needs to upgraded forst to 3.2.999
Probably it has nothing to do with your problem, because you fiex it, but it needs to be done


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!