IPO 406 3.2(53) = Call Park "Please Enter Your Mailbox Number"

[nortelphonegirl]

Hi There:

When an incoming call is answered and one of our 4 Park keys (which are programmed correctly) are pressed, the caller hears "Please enter your mailbox number" and that call is completely gone from the phone set, and can not be retrieved. When you press a park key while in idle state, it simply says "No Parked Calls"

Any clues?

Thanks

 

[intrigrant]

Take a sysmon trace and enable shortcode messages in the call filter. see what happens.

If it ain't dutch it ain't much

 

[intrigrant]

PS - are you a pretty girl or do you look like a Nortel phone

If it ain't dutch it ain't much

 

[hairlessupportmonkey]

LOL intrigrant - time in hospital has made you a little silly ;-)

ACSS - SME
General Geek

 

[nortelphonegirl]

I vote pretty girl who works on nortel phones

Fixed part of the park problem. The other portion is:

A call comes in, I hit PARK 1 and it's parked, but there are no light indicators on the park 1 key. If I press it and try to retrieve it, it says "NO PARKED CALLS"; however, if I use the unpark shortcode and "1" it unparks. What's up with that??

 

[Bas1234]

What number did you put on the telephone number part of the shortcode? just use 1-9999 so no * # or any other number. If you use 1,2,3,4 it will match the park buttons in te PhoneManager

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
______________________________________

 

[intrigrant]

If you do not assign a number then the system will give the parked call a number : the extension number of the caller parking the call added with a number starting with one for the first parked call, two for the second parked call etc.
So if extension 100 parks a call the call will be parked under number 1001.

If it ain't dutch it ain't much

 

[nortelphonegirl]

It is set as:
CALL PARK 1
Action 1

CALL PARK 2
Action: 2

etc..

 

[thrtnastrx]

What model phones are you using?


APSS - ACIS - ACSS

 

[othammo]

Try these Short Codes:

To park the call.

Code: *101
Feature: Park Call
Telephone number: 101
Line Group ID: 0

To unpark the call.

Code: 101
Feature: UnPark Call
Telephone number: 101
Line Group ID: 0

Under button programming.

Label: Park 1
Action: Call Park
Action Data: 101

If you don't have a park button you can park call by pressing hold *101.