IPO 403 and exp modules problem 1

[avayacy]

Hi.This is a "continuation" of this problem:

http://www.tek-tips.com/viewthread.cfm?qid=1580983&page=1

The client had a 403 release 3.2.69. In their new offices they use 2 floors and because of cabling limitations 2 of the 3 digital exp modules have to be on the second floor, while the system and one module are on the third. Unfortunately the system does not register the 2 "remote" modules. We had to replace his system with the 406 mentioned on the other thread. The 406 recognizes the 2 remote modules and the client says that we broke his system and doesn't want to pay for the 406. He does not accept the argument that the distance between the 2 modules and the system is too big, as the 406 seems to have no problem with it. Is there an AVAYA tech article which can help in our arguments concerning the distance? Thx

 

[tlpeter]

The modules must be connected with the supplied cable.

It is documenten in the ipoffice installation manual

IP Office Installation
Installation Manual Page 20
IP Office 3.2 15-601042 Issue 14a (26th June 2006)
External Expansion Modules
These modules can be used to add additional ports to an IP Office system. The number of expansion
modules supported depends on the control unit type.
Expansion modules, except the WAN3 module, connect to expansion ports on the rear of the control
unit, using a 1 meter (3'3'') cable supplied with the expansion module. No other cable should be used.
The WAN3 module differs in that it connects via a LAN port on its front to one of the control unit's LAN
ports.
Each module uses an external power supply unit supplied with the module. A locale specific power cord
for the PSU must be ordered separately.



ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[TomMills]

I tried this once just for a laugh, the modules registered but rebooted the system every 40 odd seconds.

You can't use anything other than the supplied cables.

http://www.twitter.com/tem1985

See what my brain does when it's not thinking about phones.

 

[avayacy]

thx