IPO 4.1.(12) user in scn licensed switch will not ring when in hunt g

[ic1ssbill]

I have a customer who has 2 ipo offices that are scn and when a user from "B" switch is added to hunt group that originates in "A" switch, the user will not ring. Any thoughts ?????

 

[tlpeter]

What software level ?
I thought this was a problem in 4.2.11 or 4.2.14

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[ic1ssbill]

4.1(12)

 

[tlpeter]

Then try an upgrade to 4.2.17

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[SJCA53]

Not to be overlooking the obvious - We have an ASCN and most of our hunt groups have a setup like this. Usually when it doesn't work, it is because of one of four things:
The hunt group in A is not advertised; the user has their DND on and doesn't realize it; they used a programmed button to log out of the hunt group and don't realize it; or they set up a call forwarding to another extension and hunt group calls are not forwarding. We've been doing this for some time with no problems, on both 4.1 and 4.2 - we are currently at 4.2.14.

 

[ic1ssbill]

Upgrading to 4.2(17) is not possible at this time (won't let me take the HOSPITAL down during the day.

 

[socalsteve]

Do you have advanced networking license in both systems?..........it is required for distributed hunt groups.