Hello Everyone,
To start off, I am a programmer at my current job, but I fill in as a general IT guy or network tech when needed, though I'm not very good at it.
Below is the epic yarn of my trials and tribulations, which may be useful for other wanna-be IT guys who are out of their depth. Knowledgable folks can skip to the end for the TL;DR.
TL;DR: Gave new ipLDK-60 an IP address on our network and reset the admin password. Setup port forwarding on modem to forward port 5103 to the phone system so that the Phone Installer could have remote access. Later discover that the new password is not working and receive the following messages in PC Admin:
b]CAN NOT LOGON. CHECK ANOTHER ADMIN OR ADMIN PASSWORD.[/b]
In the messages section:
MAIN WINDOW: TCP CONNECT TRY
MAIN WINDOW: SYSTEM CONNECT FAIL
Continue diagnostics and eventually try a DB download using the LDK Utility->LDK DB Upload/Download tool. The DB download produces the following monitor output:
Which states that the password was confirmed, meaning that I have the correct password, but something else is stopping me from logging on.
Any ideas?
I hope my post is not too confusing as some of the details have faded.
Thank you for your help!
To start off, I am a programmer at my current job, but I fill in as a general IT guy or network tech when needed, though I'm not very good at it.
Below is the epic yarn of my trials and tribulations, which may be useful for other wanna-be IT guys who are out of their depth. Knowledgable folks can skip to the end for the TL;DR.
We just had a pair of ipLDK-60 systems installed with analog phones. Something was misconfigured, so the Phone Installer wanted to remotely access the phone system. However, he needed someone to assign the phone system an IP address. That was all of the instruction that I was given.
Our network looks like this:
ISP-Provided Modem/Router(4 LAN ports) -> Cisco Router -> Linksys 24-port Switch -> Phone System
To start, I booted up NMap and scanned the network for new devices on the LAN. Nothing.
I logged into our switch and router to look through the connected devices for the phone system. Nothing.
Eventually, I figured out that the ipLDK-60 was statically assigned the IP Address of 192.168.1.1. The device was not responding to pings or any other type of network traffic. I ended up moving some cables around on the patch panel so that the ipLDK-60 was directly connected to my desktop. After that I just had to discover the LDK PCAdmin software, find the default username & password( administrator: 0000), the then find the actual password for the device (No password).
Now that I finally had access to the device, I wandered through the different settings until I found the static IP address and default gateway parameters. I set the static IP address to 192.168.0.2 and set the default gateway to our modem (192.168.0.1, in front of the router). I then went into the network closet and rerouted the phone system directly to the modem. I could now ping the phone system and connect through PC Admin from my desktop. The final step was to setup port forwarding from the modem to the ipLDK-60. After looking online, I couldn't which port PC Admin uses so I used netstat to find the port (5103).
As I was setting up the port forwarding, I realized that I was exposing this phone system to the entire outside world while it still had no password. So I dug around in the settings again and reset the password to 1234 (just as an example). I then finished the port forwarding and used CanYouSeeMe.org to make sure the port was visible. Everything looked good, so I sent our static IP-address and the new password on to the Phone Installer.
Fast-forward a week and the Phone Installer is back on-site making some changes while I am out of the office. I get a call from him and relay the changes that I made, the new internal IP address and new password. When I get back to work later that day, I find out he was unable to change anything because the password was not working. I immediately rushed to my desktop to confirm and, yes, the password was not working.
I spent the next 6 hours searching for any way to get into the system. I used telnet and the "jannie" and "brandy" passwords to successfully login, but I couldn't find anything in there that could help. I tried 147* as a password, with no result, along with 0000 and no password at all. The error message that I was receiving is:
CAN NOT LOGON. CHECK ANOTHER ADMIN OR ADMIN PASSWORD.
In the messages section:
MAIN WINDOW: TCP CONNECT TRY
MAIN WINDOW: SYSTEM CONNECT FAIL
Finally, I stumbled across this thread:[URL unfurl="true"]http://www.tek-tips.com/viewthread.cfm?qid=1537590[/url] in which morenot suggested restoring from an old DB backup. For the heck of it, I decided to attempt to dump the DB into a backup. Inside of PC Admin, I selected LDK Utility-> LDK DB Upload/Download. I filled out the required information and attempted to download the database. I received the following output:
(If the image doesn't show, it says
Connecting to System... Success
Confirming Password... Password Confirmed)
To me, this means the password is correct, but some other problem is stopping me from logging on.
Our network looks like this:
ISP-Provided Modem/Router(4 LAN ports) -> Cisco Router -> Linksys 24-port Switch -> Phone System
To start, I booted up NMap and scanned the network for new devices on the LAN. Nothing.
I logged into our switch and router to look through the connected devices for the phone system. Nothing.
Eventually, I figured out that the ipLDK-60 was statically assigned the IP Address of 192.168.1.1. The device was not responding to pings or any other type of network traffic. I ended up moving some cables around on the patch panel so that the ipLDK-60 was directly connected to my desktop. After that I just had to discover the LDK PCAdmin software, find the default username & password( administrator: 0000), the then find the actual password for the device (No password).
Now that I finally had access to the device, I wandered through the different settings until I found the static IP address and default gateway parameters. I set the static IP address to 192.168.0.2 and set the default gateway to our modem (192.168.0.1, in front of the router). I then went into the network closet and rerouted the phone system directly to the modem. I could now ping the phone system and connect through PC Admin from my desktop. The final step was to setup port forwarding from the modem to the ipLDK-60. After looking online, I couldn't which port PC Admin uses so I used netstat to find the port (5103).
As I was setting up the port forwarding, I realized that I was exposing this phone system to the entire outside world while it still had no password. So I dug around in the settings again and reset the password to 1234 (just as an example). I then finished the port forwarding and used CanYouSeeMe.org to make sure the port was visible. Everything looked good, so I sent our static IP-address and the new password on to the Phone Installer.
Fast-forward a week and the Phone Installer is back on-site making some changes while I am out of the office. I get a call from him and relay the changes that I made, the new internal IP address and new password. When I get back to work later that day, I find out he was unable to change anything because the password was not working. I immediately rushed to my desktop to confirm and, yes, the password was not working.
I spent the next 6 hours searching for any way to get into the system. I used telnet and the "jannie" and "brandy" passwords to successfully login, but I couldn't find anything in there that could help. I tried 147* as a password, with no result, along with 0000 and no password at all. The error message that I was receiving is:
CAN NOT LOGON. CHECK ANOTHER ADMIN OR ADMIN PASSWORD.
In the messages section:
MAIN WINDOW: TCP CONNECT TRY
MAIN WINDOW: SYSTEM CONNECT FAIL
Finally, I stumbled across this thread:[URL unfurl="true"]http://www.tek-tips.com/viewthread.cfm?qid=1537590[/url] in which morenot suggested restoring from an old DB backup. For the heck of it, I decided to attempt to dump the DB into a backup. Inside of PC Admin, I selected LDK Utility-> LDK DB Upload/Download. I filled out the required information and attempted to download the database. I received the following output:
(If the image doesn't show, it says
Connecting to System... Success
Confirming Password... Password Confirmed)
To me, this means the password is correct, but some other problem is stopping me from logging on.
TL;DR: Gave new ipLDK-60 an IP address on our network and reset the admin password. Setup port forwarding on modem to forward port 5103 to the phone system so that the Phone Installer could have remote access. Later discover that the new password is not working and receive the following messages in PC Admin:
b]CAN NOT LOGON. CHECK ANOTHER ADMIN OR ADMIN PASSWORD.[/b]
In the messages section:
MAIN WINDOW: TCP CONNECT TRY
MAIN WINDOW: SYSTEM CONNECT FAIL
Continue diagnostics and eventually try a DB download using the LDK Utility->LDK DB Upload/Download tool. The DB download produces the following monitor output:
Which states that the password was confirmed, meaning that I have the correct password, but something else is stopping me from logging on.
Any ideas?
I hope my post is not too confusing as some of the details have faded.
Thank you for your help!