Ipldk 20 ver.3.9 calls cutting off after about 25 minutes

[Jonah29]

Hi everyone,
Is there a timer that controls the duration of a call. Customer complained yesterday that he was on hold to a utility company and after 25 minutes he was cut off, this happened several times. I realise he could have been cut off by whoever he was calling but I want to check the system. I looked through programming and couldn’t see any relevant timer.
Thanks
Mark

 

[eats4treats]

Hi Jonah29

Please check all timers that relate to 20mins to 30mins? If there isn't a timer that reflects this time then it's more than likely the other end at fault.

I had it once before where an engineer had mistakenly turned on pre-pad call and the calls dropped when this timer was exceeded.

Worth checking all timers in station attributes, co attributes, system attributes and system timers.

Cheers

Eats

Ok, Press Trans *#..... TRANS/PGM..... the transfer key?.......sigh!

 

[Jonah29]

Hi Eats,
Thanks and sorry for the late response. Is there no specific call duration timer?
I've checked everything but can't seem to pin it down to anything, so I basically crashed it and did a full re-programme because I felt that it may be down to a corrupt prog db.
Regards
Mark

 

[Wishforall]

Hi Jonah29,

What line are you using, is it a LDK20A or a LDK20B? IS there a VOIM on the LDK20? Have you proved that this by making test calls yourself? is it happening on every trunk?

Kind regards,
Wishforall

 

[Jonah29]

Hi Wishforall,
It’s a 20B, no VOIM. They’re using ISDN2e lines. I haven’t experienced it yet myself. If they call in again with the fault I will take a trend over and make some tests. Thanks for responding with some suggestions.
Mark

 

[Wishforall]

Hi Jonah29,

Yes, I would do some troubleshooting before trying to dig to deep. Make sure the fault actually exist then go from there.

Kind regards,
Wishforall